Operations Supervisor

FedEx; Ipswich City; In loco; AUD 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive base salary + super + mobi

Training & continuous learning

Uniform provided

Descrizione del lavoro

FedEx Express is seeking an Operations Supervisor to lead Bulk operations at the Redbank Depot. You will manage all FedEx products with emphasis on domestic priority and international freight, driving operational excellence and positive team outcomes.

The role requires experience in operations, logistics, leadership, and performance management, with a focus on cost efficiency, service quality, and staff development. The environment is multicultural and performance-driven.

Competenze

• 3 years relevant experience in an operations environment.
• Knowledge of optimisation processes and business levers.
• Experience in training, coaching and people management practices.

Mansioni

• Lead and empower a team of bulk operations staff with clear communication and performance feedback.
• Analyse depot day-to-day results to meet service quality, loss/damage reduction and cost targets.
• Establish a customer-focused culture and implement initiatives to improve satisfaction and loyalty.
• Use standard tools to report, measure and control resources, service performance and costs.
• Drive continuous improvement and share best practices across the depot.
• Initiate optimisation programs to improve unit cost efficiency.
• Identify opportunities to improve service levels cost-effectively.

Conoscenze

Operations management

Continuous improvement

Leadership

Coaching

People management

Formazione

Professional certification or equivalent

Descrizione del lavoro

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

About the role

An exciting opportunity has become available for an Operations Supervisor to lead our Bulk operations at our Redbank Depot. This crucial role will be responsible for handling all FedEx products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are important.

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
• Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
• Ensure continuous improvement and share best practices implementation
• Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
• Explore opportunities to improve service level in the most cost-efficient way
• Ensure all resources are focused to achieve high quality service performance
• Ensure staff are trained identifying training needs and implementing programs and people development strategies

Experience Required

• 3 years relevant experience in an operations environment
• Knowledge of optimisation processes
• Knowledge of the business levers, processes, structures and finance
• Good knowledge of Operations processes and related technology
• Proven track record of continuous improvement
• Ability to realise concepts in a can-do mentality;
• Understands communication requirements in a multi-cultural environment.
• Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
• Professional certification or equivalent level of experience
• Three to five years people management experience, preferably gained from Operations role

The Culture

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

The benefits

• Lead a team of dedicated warehouse employees
• Training & continuous learning opportunities available
• Competitive base salary + super + mobile
• Uniform provided

The Philosophy

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.