Manager Operations

FedEx; Sydney; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Health & wellness

Employee assistance programs

Rewards and recognition programs

Travel discounts

Commission structure

Tuition assistance

Job summary

FedEx in Sydney is seeking an experienced Manager Operations to lead a high-performing team, optimise operational performance and drive continuous improvement in a dynamic logistics environment.

You will focus on people development, accountability and delivering measurable business outcomes, contributing to FedEx’s global service standards and customer experiences. This role offers exposure to budgeting, vendor relationships and cross-functional projects within a large global network.

Qualifications

• Experience leading large teams in logistics or a comparable setting.
• Proven ability to drive productivity and continuous improvement.
• Strong problem-solving and decision-making skills.
• Excellent stakeholder communication and engagement.

Responsibilities

• Lead day-to-day operations and focus on long-term performance and safety.
• Drive productivity, service quality and continuous improvement initiatives.
• Manage workforce planning, rostering and resource allocation.
• Ensure compliance with safety, regulatory and company requirements.
• Monitor performance and implement corrective actions.
• Deliver accurate reporting and operational insights to leadership.
• Lead change initiatives and operational improvement projects.

Skills

People management

Leadership

Operational excellence

KPI tracking

Budgeting

Stakeholder engagement

Education

Tertiary qualifications or equivalent industry experience

Job description

Lead People. Improve Performance. Deliver Operational Excellence.

At FedEx, our success is built on operational excellence and exceptional leadership. We're looking for an experienced Manager Operations to lead a high-performing team, optimise operational performance, and drive continuous improvement across a dynamic logistics environment.

This is an opportunity for a people-focused leader who enjoys solving operational challenges, driving accountability, and delivering measurable business outcomes.

Who are we?

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

What you’ll be working on

As Manager Operations, you'll lead the day-to-day operation while focusing on long-term performance, safety and service improvements. Key responsibilities include:

• Leading, coaching and developing a diverse team to achieve operational targets
• Driving productivity, service quality and continuous improvement initiatives
• Managing workforce planning, rostering and resource allocation
• Ensuring compliance with safety, regulatory and company requirements
• Monitoring operational performance and implementing corrective actions
• Managing budgets, assets, contractors and vendor relationships
• Delivering accurate reporting and operational insights to leadership
• Leading change initiatives and operational improvement projects

What Success Looks Like

In this role, you'll be known for:

• Building a highly engaged, high-performing team
• Delivering measurable improvements in productivity and service performance
• Creating a strong culture of safety, accountability and compliance
• Identifying opportunities to improve processes and operational efficiency
• Developing future leaders and strengthening team capability

What you’ll bring

We're looking for a proven operational leader who can balance strategic thinking with hands-on leadership.

Leadership experience within logistics, transport, warehousing, supply chain, manufacturing or a similar operational environment

• Strong people management and coaching skills
• Experience managing operational KPIs and performance metrics
• Excellent problem-solving and decision-making abilities
• Strong stakeholder engagement and communication skills
• Experience leading teams through change and continuous improvement initiatives
• Budget management and resource planning experience
• ·Tertiary qualifications or equivalent industry experience

What you can expect to get

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

• Competitive base salary + commission structure
• Exposure to a global business with strong market presence
• Be part of a high-performance, growth-focused sales culture
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on computers, electronics, medical insurance, travel packages, and much more…

Equal opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.

If you're a results-driven operational leader who thrives in fast-paced environments and enjoys building high-performing teams, we'd love to hear from you.