Operations Supervisor

FedEx Corporation; Ipswich City; Ibrido; AUD 85.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uniform provided

Mobile

Training opportunities

Descrizione del lavoro

FedEx Express seeks an Operations Supervisor to lead Bulk operations at the Redbank Depot in Queensland. You will drive operational excellence by managing day-to-day activities, guiding a team and ensuring service quality for domestic priority and international freight.

The role requires hands-on leadership, experience in operations and logistics, and a passion for continuous improvement. You will develop staff, implement efficiency initiatives, and maintain effective reporting to meet depot

Competenze

• 3 years relevant experience in an operations environment.
• Knowledge of optimisation processes.
• Knowledge of the business levers, processes, structures and finance.
• Good knowledge of Operations processes and related technology.
• Proven track record of continuous improvement.
• Can-do mentality and understands communications in a multi-cultural environment.
• Proven experience and knowledge in effective training, coaching and people management practices, including leadership development.
• Professional certification or equivalent level of experience.
• Three to five years people management experience, preferably gained from Operations role.

Mansioni

• Lead, motivate and empower employees through effective communication and leadership to maximise customer and employee satisfaction.
• Analyse depot results and drive actions to meet service quality, loss and damage targets at optimum costs.
• Establish a customer-focused culture by implementing initiatives and tools to enhance satisfaction and retention.
• Utilise reporting tools to monitor resources, service performance and costs on daily/weekly/monthly cycles.
• Drive continuous improvement and share best practices implementations.
• Initiate optimisation programs to improve efficiency and reduce unit costs.
• Explore opportunities to improve service levels in a cost-efficient way.
• Ensure staff are trained and development plans are implemented.

Conoscenze

Leadership

People management

Communication

Coaching

Training

Continuous improvement

Operations processes

Optimization

Multicultural communication

Formazione

Professional certification

Descrizione del lavoro

The Company

FedEx Express is one of the worlds largest express transportation companies and has consistently been selected as one of the worlds top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

About the role

An exciting opportunity has become available for an Operations Supervisor to lead our Bulk operations at our Redbank Depot. This crucial role will be responsible for handling all FedEx products with a major focus on domestic priority and international freight. Your focus will be to drive operational excellence by managing and controlling aspects of the operations whilst developing and influencing positive team outcomes. Comprehensive knowledge and experience in the areas of operations/logistics, sales, industrial relations and contemporary leadership principles are important.

• Lead, motivate and empower employees through effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
• Analyse day-to-day results in the depot operations and take action to meet the depot targets for service quality, loss and damage reduction, at optimum costs.
• Establish a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention
• Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost
• Ensure continuous improvement and share best practices implementation
• Initiate and Implement optimisation programs to achieve efficient activities and targeting continuous improvement on incurred unit cost
• Explore opportunities to improve service level in the most cost-efficient way
• Ensure all resources are focused to achieve high quality service performance
• Ensure staff are trained identifying training needs and implementing programs and people development strategies

Experience Required

• 3 years relevant experience in an operations environment
• Knowledge of optimisation processes
• Knowledge of the business levers, processes, structures and finance
• Good knowledge of Operations processes and related technology
• Proven track record of continuous improvement
• Ability to realise concepts in a can-do mentality;
• Understands communication requirements in a multi-cultural environment.
• Proven experience and knowledge in effective training, coaching and people management practices, including leadership development
• Professional certification or equivalent level of experience
• Three to five years people management experience, preferably gained from Operations role

The Culture

We honour innovation, integrity and commitment. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our Industry.

The benefits

• Lead a team of dedicated warehouse employees
• Training & continuous learning opportunities available
• Competitive base salary + super + mobile
• Uniform provided

The Philosophy

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Throughout P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivery the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.