Operations Supervisor

SE Buslines; Melbourne; Sur place; AUD 75 000 - 110 000; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Career development opportunities

Résumé du poste

Dhillon Bus Charter is seeking an experienced Operations Supervisor to join our Cranbourne West team. This full-time role focuses on overseeing daily bus operations, staff management, and maintaining service quality and safety standards.

You will report to senior management and contribute to reliability, driver and maintenance coordination, and customer satisfaction across our Victoria transport services.

Qualifications

• Strong computer use and knowledge of applications.
• Proven experience in a supervisory or team leader role within the transport, logistics or manufacturing sectors.
• Strong knowledge of bus operations, transport regulations and safety compliance requirements.
• Excellent leadership and people management skills with the ability to motivate and develop staff.
• Demonstrated ability to make sound decisions under pressure and manage multiple priorities effectively.
• Strong communication skills, both written and verbal, with the ability to liaise with diverse stakeholders.
• Proficiency in using computer systems and data analysis tools to track operational performance.
• A current driver's licence including Minimum HR
• Sound knowledge of occupational health and safety principles and practices
• Problem-solving skills and attention to detail
• Previous experience in the public transport industry is highly desirable

Responsabilités

• Oversee and coordinate daily bus operations, ensuring all services run on schedule and to quality standards
• Manage and supervise operational staff, including drivers and maintenance personnel, providing guidance and support
• Monitor vehicle maintenance schedules and coordinate with maintenance teams to minimise downtime
• Respond to operational issues and disruptions, implementing effective solutions to maintain service continuity
• Ensure compliance with transport regulations, safety protocols and company policies across all operations
• Track and analyse operational performance metrics, including on-time performance and fuel efficiency
• Communicate with customers and stakeholders regarding service updates and any disruptions
• Conduct staff briefings and ensure effective communication of operational procedures and expectations
• Investigate incidents or accidents and implement preventative measures
• Prepare reports on operational performance and submit recommendations for improvements

Description du poste

Dhillon Bus Charter is seeking an experienced Operations Supervisor to join our team in Cranbourne West, Victoria. This is a full-time position that plays a vital role in ensuring the smooth and efficient operation of our bus services. As Operations Supervisor, you will be responsible for overseeing daily operations, managing staff, and maintaining service quality standards. You will report to senior management and have a direct impact on the reliability, safety and customer satisfaction of our transport services.

Key responsibilities

Oversee and coordinate daily bus operations, ensuring all services run on schedule and to quality standards

Manage and supervise operational staff, including drivers and maintenance personnel, providing guidance and support

Monitor vehicle maintenance schedules and coordinate with maintenance teams to minimise downtime

Respond to operational issues and disruptions, implementing effective solutions to maintain service continuity

Ensure compliance with transport regulations, safety protocols and company policies across all operations

Track and analyse operational performance metrics, including on-time performance and fuel efficiency

Communicate with customers and stakeholders regarding service updates and any disruptions

Conduct staff briefings and ensure effective communication of operational procedures and expectations

Investigate incidents or accidents and implement preventative measures

Prepare reports on operational performance and submit recommendations for improvements

What we're looking for

Strong Computer use and knowledge of applications

Proven experience in a supervisory or team leader role within the transport, logistics or manufacturing sectors

Strong knowledge of bus operations, transport regulations and safety compliance requirements

Excellent leadership and people management skills with the ability to motivate and develop staff

Demonstrated ability to make sound decisions under pressure and manage multiple priorities effectively

Strong communication skills, both written and verbal, with the ability to liaise with diverse stakeholders

Proficiency in using computer systems and data analysis tools to track operational performance

A current driver's licence including Minimum HR

Sound knowledge of occupational health and safety principles and practices

Problem-solving skills and attention to detail

Previous experience in the public transport industry is highly desirable

What we offer

Dhillon Bus Charter is committed to providing our employees with a rewarding and supportive workplace. We offer competitive remuneration commensurate with experience, career development opportunities and the chance to work within a professional team dedicated to excellence in service delivery. We provide comprehensive on-the-job training and support your professional growth. Our workplace culture emphasises teamwork, safety and continuous improvement. We are an equal opportunity employer and welcome applications from candidates of all backgrounds. If you require any adjustments or support during the recruitment process, please let us know.

About us

Dhillon Bus Charter is a dedicated transport operator providing quality bus services throughout Victoria. We are committed to delivering reliable, safe and customer-focused transport solutions to our communities. With a focus on operational excellence and staff development, we pride ourselves on maintaining high service standards and fostering a positive workplace culture. Our mission is to connect communities and provide dependable transport services that our customers can rely on.