Operations Supervisor

Shiperoo Fulfilment Pty; Brisbane; On-site; AUD 75,000 - 110,000; Full time

Job summary

Shiperoo Fulfilment Pty is seeking an Operations Supervisor to lead day-to-day warehouse, inventory and client support operations. You will work closely with the Site Manager to bring structure to processes, improve workflows, and ensure reliable service for clients.

This hands-on role requires ownership, problem solving and strong operational mindset. In this role you will manage teams, oversee stock coordination and reporting, and align with purchasing and client support to deliver efficient

Qualifications

• Experience in operations, logistics, supply chain or warehouse coordination.
• Warehouse or fulfilment experience with supervisory responsibility.
• Ability to manage multiple moving parts in a busy environment.
• Confidence working across teams and resolving issues quickly.
• Solutions-focused mindset with a can-do attitude.
• Strong communication and reporting capability, with the ability to interpret data and share insights clearly.

Responsibilities

• Support the day-to-day running of fulfilment operations across warehouse, dispatch and client support.
• Coordinate and roster teams to ensure adequate coverage.
• Oversee stock movement, inventory accuracy and documentation across systems.
• Collaborate with purchasing, warehouse and client support to align on goals.
• Identify and resolve operational issues impacting delivery or service.
• Improve processes in stock handling and workflow to boost efficiency.
• Provide regular reporting on performance and potential improvements.
• Act as a bridge between operations, sales and client teams.

Skills

Operations experience

Logistics coordination

Supervisory experience

Communication

Reporting

Job description

Ready to be part of something exciting? At Shiperoo, we're not your typical 3PL provider, we're a tech powered disruptor helping retailers pick, pack, ship, and manage returns smarter and faster.

Driven by cutting edge automation, AI, and seriously passionate people, we're on a mission to reimagine fulfilment and take the stress out of e-commerce.

If you love fast paced environments, big ideas, and making an impact— you'll fit right in.

About the role

As an Operations Supervisor, you'll play a key role in establishing and supporting the day to day running of warehouse, inventory and client support operations.

This is a hands on role working closely with the Site Manager. You'll bring structure to processes, improve how work flows across teams, and ensure the business delivers reliably for our clients. This role requires ownership, problem solving and a strong operational mindset.

What you'll be doing

• Support the day to day running of fulfilment operations
• Manage team coordination and rostering to ensure adequate coverage across warehouse, dispatch and client support functions
• Support day to day supervision of the team, ensuring expectations are clear, work is progressing and issues are addressed early
• Oversee inventory coordination, stock accuracy and stock movement
• Work closely with purchasing, warehouse and client support to ensure alignment
• Identify and resolve operational issues impacting delivery or service
• Improve processes in stock handling and workflow
• Ensure accurate and consistent documentation across systems
• Assist in managing workload, priorities and task allocation within the team
• Reporting on operational performance and highlight areas for improvement
• Act as a key support point between operations, sales and client teams

What you'll need

• Experience in operations, logistics supply chain or warehouse coordination
• Warehouse or fulfilment experience with supervisory responsibility
• Ability to manage multiple moving parts in a busy environment
• Confidence working across teams and resolving issues quickly
• A solutions focused mindset
• Strong communication and reporting capability, with the ability to interpret data, share insights clearly

Why Join Us?

• Be part of a newly established, state of the art automated facility
• Play a key role in shaping the team and facility from the ground up
• Work in a collaborative and supportive safety focused environment
• Enjoy variety across operational engagement and system development

If this sounds like you, we want to hear from you!