Operations Project Lead: End-to-End Cross-Dept Impact

Easygo Gaming; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

18 weeks paid parental leave

Parental Return program

Employee Assistance Program

On-site massages

Free coffee and snacks on every floor

Gaming office spaces and social events

Job summary

Easygo Gaming in Melbourne is seeking an experienced Senior Operations Project Manager to own end-to-end delivery of high-impact projects across VIP, Customer Operations, Responsible Gaming, Sportsbook and Casino. You will define plans, timelines and resourcing, ensuring compliance and audit readiness with senior stakeholder alignment.

You will lead multiple initiatives, mentor teams, and maintain robust SOPs while partnering with Compliance to meet regulatory requirements and drive growth.

Qualifications

• Proven success delivering operational or business projects in fast-paced or complex environments.
• Strong experience developing and improving SOPs, frameworks and process documentation.
• Experience directly managing and developing team members, with the ability to scale people leadership capability.
• Track record of running multiple concurrent initiatives to time, scope and quality.
• Strong project management and change management skills, with familiarity across delivery methodologies.
• Excellent communicator capable of influencing at all levels, including senior stakeholders.
• Strategic thinker with strong commercial and operational acumen.
• Deep understanding of operational and project tools such as Confluence, Jira and Notion.

Responsibilities

• Lead end-to-end delivery of operational projects, from scoping through to measuring outcomes.
• Own project plans, timelines, dependencies and resourcing across multiple concurrent initiatives.
• Shape the operational project roadmap alongside the Operations Manager, taking ownership of high-impact, cross-department initiatives.
• Act as delivery owner for regulated market projects, ensuring compliance and delivery standards are consistently met.
• Partner with Compliance and senior stakeholders to keep project outputs aligned with jurisdictional requirements.
• Manage, mentor and develop a team, allocating work and building capability across the group.
• Own project and process documentation, maintaining SOPs and delivery frameworks across regulated and non-regulated areas.
• Facilitate delivery governance rituals including project updates, reporting cadences and leadership check-ins.
• Serve as an escalation point for delivery risks, enabling faster and more effective decision-making.
• Support market expansion by preparing operations for new regulatory environments.

Skills

Project management

Leadership

Communication

Process documentation

Change management

Strategic thinking

Confluence

Jira

Notion

Tools

Confluence

Jira

Notion

Job description

Easygo Gaming in Melbourne is seeking an experienced Senior Operations Project Manager to own end-to-end delivery of high-impact projects across VIP, Customer Operations, Responsible Gaming, Sportsbook and Casino. You will define plans, timelines and resourcing, ensuring compliance and audit readiness with senior stakeholder alignment.

You will lead multiple initiatives, mentor teams, and maintain robust SOPs while partnering with Compliance to meet regulatory requirements and drive growth.