Senior Gaming Operations Leader

DWS Hospitality Specialists; Gold Coast City; On-site; AUD 150,000 - 190,000; Full time

Job summary

SOPO Club Group seeks an experienced Gaming Operations Manager to lead the gaming across its Gold Coast venues. You will work with an experienced management team to influence customer experience, develop your team, enhance loyalty programs and drive strong commercial performance.

With around 200 Electronic Gaming Machines, this is a senior role for someone who leads on the floor, drives performance and creates an environment where members enjoy spending time.

Qualifications

• Experience leading gaming operations across multiple venues.
• Ability to develop and mentor a team and leaders.
• Strong focus on delivering exceptional customer experiences and loyalty initiatives.

Responsibilities

• Lead gaming operations across multiple venues.
• Motivate and mentor a high‑performing team.
• Implement promotions and loyalty initiatives to boost engagement and revenue.
• Ensure exceptional customer service and operational excellence across all venues.

Skills

Leadership

People management

Gaming operations

Customer experience

Promotions

Loyalty programs

Strategic thinking

Job description

SOPO Club Group seeks an experienced Gaming Operations Manager to lead the gaming across its Gold Coast venues. You will work with an experienced management team to influence customer experience, develop your team, enhance loyalty programs and drive strong commercial performance.

With around 200 Electronic Gaming Machines, this is a senior role for someone who leads on the floor, drives performance and creates an environment where members enjoy spending time.