Operations & Order Management Professional

Tecside Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Tecside Group is seeking an energetic Operations & Order Management Professional to join our client in Macquarie Park. You will be the key link for spare parts enquiries, quotes and sales orders, ensuring accurate lead times, pricing and on-time delivery within SAP.

Work with customers, engineers, suppliers and overseas factories to coordinate availability, freight documents and delivery proof. This contract role (initially 6 months) offers variety, hands-on problem solving and exposure to

Qualifications

• 2+ years in operations, logistics, supply chain, customer service or admin support.
• Experience processing purchase and sales orders.
• ERP experience (SAP, Phoenix or similar) and strong Excel skills.

Responsibilities

• Be the first point of contact for spare parts enquiries, providing lead times, pricing and availability.
• Enter and manage orders in SAP, follow up quotes and keep backorders up to date.
• Coordinate with factories and procurement to confirm availability and order status.
• Coordinate freight, shipping documents and proof of delivery
• Proactively manage backorders and provide customers with updates
• Assist with stock reconciliations and inventory investigations.

Skills

Operations experience

Customer service

Excel

Communication skills

Tools

SAP

Phoenix

Job description

Operations & Order Management Professional

Operations & Order Management Professional (Spare Parts) | Macquarie Park | Contract
Our client, a global energy technology company, is looking for an energetic, customer-focused Operations & Order Management Professional to be the key link between customers and operations teams. You'll manage spare parts enquiries, quotes and sales orders, keeping information accurate and supply on time.
If you like fast-paced, hands-on work and solving problems, this is for you.

What you get

• Contract role (initially 6 months) based in Macquarie Park
• A global employer at the forefront of the energy transition
• Exposure to low-emission power generation: gas and steam turbines, generators and decarbonisation services
• Variety every day working with customers, engineers, suppliers and overseas factories

The role

• Customer contact: Be the first point of contact for spare parts enquiries, giving accurate lead times, pricing and availability
• Orders and quotes: Enter and manage orders in SAP, follow up quotes and keep backorders up to date
• Supply: Work with factories and procurement to confirm availability and order status, and coordinate freight, shipping documents and proof of delivery
• Logistics: Coordinate 3PL providers, freight forwarders and warehouse partners, and chase delays or discrepancies
• Service levels: Proactively manage backorders and give customers regular updates
• Inventory: Assist with stock reconciliations, cycle counts and inventory investigations

What you need

• 2+ years in operations, logistics, supply chain, customer service or administrative support
• Experience processing purchase and sales orders
• ERP experience (SAP, Phoenix or similar) and strong Excel skills, including reporting and reconciliations
• Excellent communication and customer service, with high attention to detail
• Self-motivated and proactive, able to work independently, juggle priorities and work well in a team

Bonus, not essential

Logistics or procurement experience in industrial automation and controls, or basic knowledge of PLC, SCADA, DCS and field instrumentation.