Operations Optimisation Lead (Hybrid, Sydney)

Source; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

PLUS ES in Sydney is seeking a Business Improvement Specialist to convert performance insight into lasting improvements across Metering Operations and BPO services. You will identify opportunities, support business cases and track realised benefits, influencing across Operations, Finance, Commercial, Customer Experience, Billing and enabling teams.

Based in Sydney with a hybrid arrangement, the role has no direct reports and focuses on improving cost, productivity, risk and service outcomes

Qualifications

• You bring experience in service optimisation, operational improvement, commercial performance or a related field.
• You understand cost-to-serve, productivity, KPIs, SLAs and benefits tracking, and use Excel, Power BI or similar tools confidently.
• A relevant business, commerce, finance or operations qualification, or equivalent practical experience, is required.

Responsibilities

• Analyse operational performance, cost drivers, productivity and service risks to identify and prioritise opportunities that improve commercial and service outcomes.
• Define baselines, accountable owners and expected benefits for improvement initiatives, track delivery and work with Finance to confirm realised value.
• Maintain reliable performance reporting and support forums that lead to decisions and action.
• Reduce rework, manual effort and bottlenecks through practical process improvements.
• Develop clear recommendations and business cases, coordinating stakeholders to improve retailer and BPO outcomes.

Job description

PLUS ES in Sydney is seeking a Business Improvement Specialist to convert performance insight into lasting improvements across Metering Operations and BPO services. You will identify opportunities, support business cases and track realised benefits, influencing across Operations, Finance, Commercial, Customer Experience, Billing and enabling teams.

Based in Sydney with a hybrid arrangement, the role has no direct reports and focuses on improving cost, productivity, risk and service outcomes