Operations Officer

China Merchants Bank; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

China Merchants Bank is seeking an Operations Officer in Sydney to support day-to-day banking operations, including account administration, payments and settlements, treasury and loan operations, and client onboarding.

The role requires sharp attention to detail, adherence to regulatory requirements, and effective collaboration with internal teams. A Bachelor’s degree and 1–2 years of relevant experience are preferred; proficiency in English and Mandarin is essential.

Qualifications

• 1-2 years of relevant banking operations experience is preferred.
• Bachelor’s degree is required or higher.
• Proficiency in English and Mandarin, written and spoken.

Responsibilities

• Process client onboarding and account opening, maintenance and closure, and handle deposit-related transactions and administration.
• Process inward and outward domestic payments and clearing transactions, including agency arrangements.
• Process inward and outward international payments and telegraphic transfers, including SWIFT messages.
• Perform treasury back-office activities, including transaction confirmation, matching, settlement and reconciliation.
• Perform loan back-office activities, including loan drawdowns, repayments, settlements, and interest/fee processing.
• Maintain accurate operational records, registers and supporting documentation; assist with regular and ad hoc reports.
• Identify and escalate transaction discrepancies, operational issues, exceptions and risks to supervisors.
• Assist with internal and external audit, compliance and operational reviews.

Skills

Banking operations

Payments processing

SWIFT, RITS, Austraclear

KYC/AML compliance

Attention to detail

MS Office

English Mandarin

Education

Bachelor’s degree or higher

Tools

Banking systems

Job description

Established in 1987 in Shenzhen, China Merchants Bank (CMB) is atthe forefront of China's reform and opening-up drive, CMB is China's first joint-stock commercial bank and also the first bank to attend the national experiment for the promotion of China's banking industry reform driven by endeavors from outside the government.

We are the one of the largest banks in the world. We bank our value/strategic customers with a wide range of lending and financial products and services to meet their financial needs. You will have the opportunity to work on all aspects of the deal process, from analyzing new investment opportunities, to negotiating deal terms, to presenting these to the firm's credit committee and rating agencies. More importantly, you will gain invaluable hands-on experience through exposure to many renowned deal opportunities and interaction with many great clients.

We are currently looking for a friendly and hardworking Operations Officer, preferably with 1-2 years of relevant banking operations experience, to join our team.

About the role

The Operations Officer is responsible for supporting the day-to-day operational activities of the Bank, including account administration, payments and settlements, treasury and loan operations, client onboarding, and other banking operations activities. The role is expected to perform operational duties accurately and efficiently in accordance with the Bank's policies and procedures, applicable regulatory requirements, and established operational controls.

Key responsibilities:

• Process client onboarding and account opening, maintenance and closure, and handle deposit-related transactions and administration.
• Process inward and outward domestic payments and clearing transactions, including transactions processed through agency arrangements.
• Process inward and outward international payments and telegraphic transfers, including relevant SWIFT messages.
• Perform treasury back-office activities, including transaction confirmation, matching, settlement and reconciliation.
• Perform loan back-office activities, including loan drawdowns, repayments, settlements, and interest and fee processing.
• Perform daily reconciliations and assist with the investigation and resolution of outstanding or unmatched items.
• Maintain accurate operational records, registers and supporting documentation, and assist with the preparation of regular and ad hoc reports.
• Identify and promptly escalation transaction discrepancies, operational issues, exceptions and potential risks to the appropriate supervisor or manager.
• Assist with internal and external audit, compliance and operational review requirements as required.
• Provide operational support and relief coverage for other Operations and Trade Services team members when required.

Skills, Experience and Attributes:

• 1-2 years of relevant banking operations experience is preferred; however, candidates with suitable financial services experience or strong relevant qualifications may also be considered.
• General understanding of banking products, payment processing and settlement operations.
• Knowledge of domestic and international payment and settlement systems, including SWIFT, RITS and Austraclear, is preferred.
• Experience or exposure to trade finance, treasury operations, loan operations, settlements or accounting is desirable.
• Basic understanding of KYC, AML/CTF, sanctions and other relevant banking compliance requirements.
• Strong attention to detail with a commitment to accuracy and operational control.
• A Bachelor’s degree or higher qualification is required.
• Good organizational and time-management skills, with the ability to manage multiple tasks and meet operational deadlines.
• Strong communication and interpersonal skills and the ability to work effectively with colleagues and relevant internal and external stakeholders.
• Proficiency in Microsoft Office applications and the ability to learn banking systems and operational platforms.
• Professional working proficiency in both English and Mandarin, written and spoken, is required.