Operations Officer

Medical Rescue; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Medical Rescue on the Gold Coast is seeking an Operations Officer to support day-to-day operations of our healthcare and medical retrieval services across Australia and internationally. You will coordinate staff travel, transport and logistics, assist with medical deployments and liaise with hospitals and providers.

The role requires organised, proactive and adaptable individuals who can stay calm under pressure, manage competing priorities and ensure timely delivery of patient care.

Qualifications

• Experience coordinating complex logistics in healthcare or emergency services.
• Ability to manage multiple tasks and prioritise under pressure.
• Strong written and verbal communication skills.
• Proactive and solutions-focused approach.
• Ability to work both independently and in a team.

Responsibilities

• Coordinate day-to-day operational requirements of Medical Rescue's healthcare and medical retrieval services.
• Coordinate staff travel, flights, accommodation, ground transport and associated logistics.
• Assist with the planning and coordination of domestic and international medical retrievals.
• Coordinate ground ambulance transfers and other patient transport requirements.
• Liaise with hospitals, medical facilities, airlines, ambulance providers and other external stakeholders.
• Coordinate staff deployments to rural, remote and offshore locations.
• Assist with operational planning, rostering, scheduling and task allocation.
• Monitor and respond to changing operational requirements and time-sensitive requests.
• Maintain accurate operational records, documentation and tasking information.
• Assist with quotes, operational costings and procurement where required.
• Coordinate equipment, vehicles and other operational resources.
• Identify issues and implement practical solutions to keep operations moving.
• Provide clear, professional and timely communication to staff, clients and external stakeholders.
• Support the wider Operations team with administrative and coordination duties as required.

Skills

Operations management

Logistics planning

Communication skills

Attention to detail

Time management

Problem solving

Job description

As an Operations Officer, you will play a key role in supporting the day-to-day operations of Medical Rescue and helping deliver our medical and healthcare services across Australia and internationally.

No two days are the same. You could be coordinating staff travel and accommodation, arranging ground ambulance transfers, assisting with medical retrievals, liaising with hospitals and healthcare providers, or coordinating the deployment of clinical teams to rural, remote and offshore locations.

Working closely with our Operations, Clinical and Recruitment teams, you will help ensure every tasking is carefully planned, coordinated and delivered safely, efficiently and professionally.

Key Responsibilities

• Coordinate the day-to-day operational requirements of Medical Rescue's healthcare and medical retrieval services.
• Coordinate staff travel, flights, accommodation, ground transport and associated logistics.
• Assist with the planning and coordination of domestic and international medical retrievals.
• Coordinate ground ambulance transfers and other patient transport requirements.
• Liaise with hospitals, medical facilities, airlines, ambulance providers, accommodation providers and other external stakeholders.
• Coordinate staff deployments to rural, remote and offshore locations.
• Assist with operational planning, rostering, scheduling and task allocation.
• Monitor and respond to changing operational requirements and time-sensitive requests.
• Maintain accurate operational records, documentation and tasking information.
• Assist with quotes, operational costings and procurement where required.
• Coordinate equipment, vehicles and other operational resources.
• Identify issues and implement practical solutions to keep operations moving.
• Provide clear, professional and timely communication to staff, clients and external stakeholders.
• Support the wider Operations team with administrative and coordination duties as required.

About You

We are looking for an organised, proactive and adaptable individual who thrives in a fast-paced environment and enjoys solving problems.

You will be someone who can remain calm under pressure, manage competing priorities and understand that in medical operations, timing, communication and attention to detail matter.

Ideally, you will have:

• Previous experience in operations, logistics, healthcare, aviation, emergency services or a similar environment.
• Excellent organisational and time-management skills.
• Strong written and verbal communication skills.
• The ability to prioritise competing tasks and meet deadlines.
• Exceptional attention to detail and accurate administrative skills.
• Confidence communicating with a wide range of internal and external stakeholders.
• A proactive and solutions-focused approach.
• The ability to work independently while also contributing to a close-knit team.
• Strong computer and administration skills.
• The ability to adapt quickly when priorities change.
• A professional and customer-focused approach.

Experience in medical retrievals, aviation operations, ambulance services, healthcare, FIFO/DIDO operations or rural and remote healthcare will be highly regarded, however, we are also interested in candidates with strong transferable operations and logistics experience.

Why Join Medical Rescue?

At Medical Rescue, you won't simply be filling an administrative position — you'll be helping make critical healthcare happen.

Our Operations team is at the centre of what we do, ensuring our clinicians, patients, vehicles, aircraft, equipment and resources are where they need to be, when they need to be there.

You will have the opportunity to:

• Work within a unique and purpose-driven healthcare organisation.
• Be part of a supportive and highly motivated team.
• Work across a diverse range of medical and operational environments.
• Develop your skills across healthcare, logistics and medical retrieval operations.
• Be involved in both domestic and international operations.
• Take on responsibility and make a genuine impact.
• Work alongside experienced healthcare and operations professionals.
• Build a career in a unique and growing area of healthcare.
• Work in a role where every day brings something different.

The Right Fit

This position would suit someone who enjoys being the person who makes things happen.

You're organised, resourceful and commercially aware. You're confident on the phone, comfortable juggling multiple priorities and don't wait to be told what needs to be done.

Most importantly, you're motivated by working in an environment where the work you do directly supports the delivery of patient care.

If that sounds like you, we'd love to hear from you.