Human Resources Manager

Medical Rescue; Gold Coast City; On-site; AUD 110,000 - 150,000; Full time

Job summary

Medical Rescue is seeking an experienced HR Manager to oversee the full employee lifecycle and provide trusted HR support across the organisation. You will develop and implement HR strategies, policies and processes that align with operational needs and growth.

You will lead recruitment, onboarding, employee relations and performance, while managing HR systems such as BambooHR, Deputy and Monday.com, and leveraging AI tools to streamline HR workflows and enhance the employee experience.

Qualifications

• Experience in an HR Manager or senior HR role.
• Strong knowledge of Australian employment legislation, awards and HR best practice.
• Excellent communication and interpersonal skills.
• Strong leadership, decision-making and problem-solving abilities.
• Experience managing employee relations, performance management and workplace matters.
• Strong organisational and time-management skills with the ability to manage competing priorities.
• High attention to detail and confidentiality.
• Experience developing and implementing HR policies and procedures.
• Proficiency with HRIS platforms (BambooHR or similar).
• Proficiency with workflow/project management platforms (Monday.com or similar).
• Experience using AI tools to improve HR processes and productivity.

Responsibilities

• Oversee the full employee lifecycle including workforce planning, recruitment, onboarding, engagement and retention.
• Provide HR advice to management and employees and manage workplace relations and performance matters.
• Develop and maintain HR policies, procedures and employment documentation in line with Australian law.
• Identify training needs and contribute to leadership development and succession planning.
• Manage and optimise HR systems (BambooHR, Deputy, Monday.com) and maintain accurate records.
• Support health, safety and wellbeing initiatives and collaborate with management to maintain a safe workplace.

Skills

People management

Recruitment

Employee onboarding

HR policy & compliance

Communication

Leadership

Confidentiality

AI in HR

Education

Bachelor’s degree in Human Resources or related field

HR accreditation

Tools

BambooHR

Deputy

Monday.com

Job description

As our HR Manager, you will oversee the full employee lifecycle and provide trusted HR support to management and employees across the organisation.

You will be responsible for developing and implementing effective HR strategies, policies and processes that support Medical Rescue's operational requirements, business objectives and continued growth.

KEY RESPONSIBILITIES

• People & Recruitment: Manage the full employee lifecycle, including workforce planning, recruitment, selection, onboarding, employee engagement and retention.
• Employee Relations & Performance: Provide HR advice to managers and employees, manage workplace relations, grievances and performance matters, and support a positive and professional workplace culture.
• HR Strategy, Policies & Compliance: Develop and maintain HR policies, procedures and employment documentation while ensuring compliance with Australian employment legislation, awards and workplace requirements.
• Training & Development: Identify training needs, support employee development and leadership initiatives, and contribute to succession planning and talent management.
• HR Systems & Technology: Manage and optimise HR systems including BambooHR, Deputy and Monday.com, maintain accurate employee records, and utilise AI tools and technology to streamline HR processes, improve efficiency and enhance the employee experience.
• Health, Safety & Wellbeing: Support workplace health, safety and wellbeing initiatives and work collaboratively with management to maintain a safe, supportive and productive workplace.

ABOUT YOU

We are looking for an experienced HR professional who is confident working autonomously, can build strong relationships across all levels of an organisation and is comfortable working in a dynamic operational environment.

• Demonstrated experience in an HR Manager or senior HR role.
• Strong knowledge of Australian employment legislation, awards and HR best practice.
• Excellent communication and interpersonal skills.
• Strong leadership, decision-making and problem-solving abilities.
• Proven experience managing employee relations, performance management and workplace matters.
• Strong organisational and time-management skills with the ability to manage competing priorities.
• High attention to detail and a strong commitment to confidentiality.
• Experience managing recruitment and employee onboarding processes.
• Experience developing and implementing HR policies and procedures.
• Proficiency in BambooHR or similar HRIS platforms.
• Proficiency in Monday.com or similar workflow/project management platforms.
• Strong practical knowledge and confidence using AI tools to improve HR processes, productivity and decision-making.
• Strong Microsoft Office and digital literacy skills.
• A proactive, solutions-focused approach and the ability to work effectively with both operational and corporate teams.
• Relevant tertiary qualifications in Human Resources, Business, Employment Relations or a related discipline are desirable.
• HR professional accreditation or certification will be highly regarded.

WHY JOIN MEDICAL RESCUE?

At Medical Rescue, our people are at the heart of everything we do.

You will have the opportunity to join a growing healthcare organisation where your work directly contributes to building the team and culture that supports the delivery of critical healthcare services across rural, remote and challenging environments.

You will be joining a team where no two days are the same, with the opportunity to make a genuine impact on people, systems and the future growth of the organisation.

If you're an experienced HR professional who enjoys making things happen, building strong teams and finding better ways of doing things, we'd love to hear from you.