Operations Manager - Safe, High-Impact Transport

Toll Group; Gladstone Regional; On-site; AUD 120,000 - 180,000; Full time

Job summary

Toll Group in Gladstone, QLD, is seeking an experienced Operations Manager to lead our Security Sensitive Transport operations. This hands-on role requires driving operational excellence, safety, compliance, customer outcomes and financial performance across a critical transport environment.

You will manage a team of personnel, supervisors and contractors while ensuring safe and efficient service delivery. You will lead daily operations, build a high-performance culture and deliver exceptional

Qualifications

• Demonstrated leadership experience managing operational teams.
• Extensive experience in transport, logistics or industrial operations.
• Strong knowledge of transport operations, compliance and HSE requirements.
• Experience managing customer relationships and commercial outcomes.
• Excellent communication, planning and stakeholder management skills.
• Strong analytical and problem-solving capability.

Responsibilities

• Lead and optimise daily transport operations, ensuring safe, compliant and efficient service delivery.
• Champion a strong safety culture through visible leadership, risk management and incident prevention.
• Oversee fleet performance, maintenance programs and contractor compliance to maximise operational reliability.
• Lead recruitment, employee performance, training and workforce development initiatives.
• Build and maintain strong customer relationships through regular engagement, SLA reviews and service excellence.
• Monitor operational reporting, revenue capture and key business performance metrics to drive commercial outcomes.

Skills

Leadership

Operational management

Transport & logistics

HSE compliance

Customer relationship management

Analytical skills

Job description

Toll Group in Gladstone, QLD, is seeking an experienced Operations Manager to lead our Security Sensitive Transport operations. This hands-on role requires driving operational excellence, safety, compliance, customer outcomes and financial performance across a critical transport environment.

You will manage a team of personnel, supervisors and contractors while ensuring safe and efficient service delivery. You will lead daily operations, build a high-performance culture and deliver exceptional