Operations Manager

Toll Group; Gladstone Regional; On-site; AUD 120,000 - 180,000; Full time

Job summary

Toll Group in Gladstone, QLD, is seeking an experienced Operations Manager to lead our Security Sensitive Transport operations. This hands-on role requires driving operational excellence, safety, compliance, customer outcomes and financial performance across a critical transport environment.

You will manage a team of personnel, supervisors and contractors while ensuring safe and efficient service delivery. You will lead daily operations, build a high-performance culture and deliver exceptional

Qualifications

• Demonstrated leadership experience managing operational teams.
• Extensive experience in transport, logistics or industrial operations.
• Strong knowledge of transport operations, compliance and HSE requirements.
• Experience managing customer relationships and commercial outcomes.
• Excellent communication, planning and stakeholder management skills.
• Strong analytical and problem-solving capability.

Responsibilities

• Lead and optimise daily transport operations, ensuring safe, compliant and efficient service delivery.
• Champion a strong safety culture through visible leadership, risk management and incident prevention.
• Oversee fleet performance, maintenance programs and contractor compliance to maximise operational reliability.
• Lead recruitment, employee performance, training and workforce development initiatives.
• Build and maintain strong customer relationships through regular engagement, SLA reviews and service excellence.
• Monitor operational reporting, revenue capture and key business performance metrics to drive commercial outcomes.

Skills

Leadership

Operational management

Transport & logistics

HSE compliance

Customer relationship management

Analytical skills

Job description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

Operations Manager | Gladstone, QLD

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

We provide specialised integrated logistics services to customers in a range of industries including mining, chemical, gases, steel and plastics, petroleum, energy and Australian oil and gas industries and agriculture. Our customers operate in some of the most remote places on earth, 24 hours a day, seven days a week and require a logistics partner who can match their needs. We offer integrated value-based logistics solutions that bring greater operating efficiency and savings to our customers’ supply chains.

Operations Manager | Gladstone, QLD

Lead Safe, Reliable and High-Performing Transport Operations

About the role and opportunity –

Toll's Security Sensitive Transport division is seeking an experienced Operations Manager to lead our Gladstone operations. This is a hands-on leadership role responsible for driving operational excellence, safety, compliance, customer outcomes and financial performance across a critical transport environment. You will lead a team of operational personnel, supervisors and contractors while ensuring the safe and efficient delivery of services.

You will play a pivotal role in leading daily operations, building a high-performance culture and delivering exceptional service to customers. You will be responsible for operational leadership, fleet performance, workforce management, compliance and continuous improvement initiatives.

Key Responsibilities, but not limited to -

• Lead and optimise daily transport operations, ensuring safe, compliant and efficient service delivery.
• Champion a strong safety culture through visible leadership, risk management and incident prevention.
• Oversee fleet performance, maintenance programs and contractor compliance to maximise operational reliability.
• Lead recruitment, employee performance, training and workforce development initiatives.
• Build and maintain strong customer relationships through regular engagement, SLA reviews and service excellence.
• Monitor operational reporting, revenue capture and key business performance metrics to drive commercial outcomes.
• Drive continuous improvement across safety, compliance, productivity and operational performance, including leading incident investigations, corrective actions and HSE initiatives.

WhatWe’reLooking forto Drive Success –

• Demonstrated leadership experience managing operational teams.
• Extensive experience in transport, logistics or industrial operations.
• Strong knowledge of transport operations, compliance and HSE requirements.
• Experience managing customer relationships and commercial outcomes.
• Excellent communication, planning and stakeholder management skills.
• Strong analytical and problem-solving capability.

Why Join Toll?

Joining our team means becoming part of a global logistics leader where safety, innovation and operational excellence are at the heart of everything we do. You'll have the opportunity to lead a critical operation, influence business outcomes and contribute to the ongoing success of a respected industry leader.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.