Operations Manager

ClearView Wealth Limited; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

5 weeks annual leave (Z leave)

Hybrid work model: 3/2 in-office/WFH

Wellbeing program AUD$500/year

Starter e-voucher AUD$295

Global mobility opportunities

Tree planting for new employees

Job summary

ClearView Wealth Limited, now part of Zurich, is seeking a seasoned Operations Leader to run the Policy Maintenance team. You will drive service excellence, risk management, and continuous improvement across regulatory frameworks, with up to 12 direct reports.

The role offers a hybrid arrangement (3 days in-office, 2 days WFH) and exposure to global opportunities within Zurich. Strong people leadership and stakeholder engagement are essential to deliver customer-focused outcomes.

Qualifications

• 3–5 years' leadership experience in an operational environment in life insurance (ideally).
• RG146 accreditation desirable or ability to obtain.
• Solid understanding of the Life Insurance Code of Practice and regulatory framework.

Responsibilities

• Lead day-to-day operations of the Policy Maintenance team to deliver high-quality customer outcomes.
• Manage team performance against operational metrics including productivity, quality and compliance.
• Develop stakeholder relationships and align priorities across Operations.
• Oversee governance, risk, and compliance activities to meet regulatory requirements.
• Coach and develop team members to support engagement and retention.
• Provide leadership across projects, regulatory changes, and continuous improvement programs.
• Maintain Policy Maintenance Hub with accurate, current documentation.

Skills

Leadership

Stakeholder mgmt

Communication

Process improvement

Planning

Resilience

Education

RG146 accreditation

Job description

ClearView is now part of Zurich, bringing together the best of both worlds.

ClearView is entering an exciting new chapter following its acquisition by Zurich Australia. Join ClearView and help shape what's next.

As we bring our businesses together, ClearView will continue to operate as a distinct business. For new employees joining, you'll be employed by Zurich and work within the ClearView business.

This creates a unique opportunity to contribute to a business with a strong identity, great culture, and entrepreneurial spirit, while also benefiting from the scale, stability and global opportunities that come with being part of Zurich.

As Zurich and ClearView come together, you'll have the opportunity to play a key role in shaping the future, contributing to our long-term growth ambitions, digital transformation agenda and commitment to delivering outstanding outcomes for customers.

We understand that candidates may have questions about the transition. We're committed to being open, transparent and supportive throughout the recruitment process, ensuring you have the information you need to make an informed decision about joining us and being part of what comes next.

About the Role

Reporting into our Group Executive, Operations. You will lead the day-to-day operations of the Policy Maintenance team, ensuring the delivery of high-quality, efficient customer outcomes.

The role drives team performance, manages risk and compliance obligations, and fosters a culture of accountability and continuous improvement.

Responsibilities

• Lead the day-to-day operations of the Policy Maintenance team, driving service excellence and embedding agreed ways of working across the broader Operations function.
• Own and manage team performance against key operational metrics, including productivity, workflow management, quality outcomes, regulatory compliance, service standards.
• Develop and maintain strong stakeholder relationships, effectively balancing competing priorities while fostering collaboration, transparency, and alignment to organisational goals.
• Proactively oversee governance, risk, and compliance activities to ensure adherence to all regulatory and business requirements, including risk management, controls assurance, incident management, and complaints resolution.
• Champion a strong risk and compliance culture by taking ownership of role-specific obligations, promoting accountability, and reinforcing that risk management is everyone's responsibility.
• Lead, coach, and develop team members through effective performance management and career development activities that support employee engagement and retention.
• Provide subject matter expertise and operational leadership across projects, regulatory change initiatives, business transformation activities, and continuous improvement programs.
• Maintain ownership of the Policy Maintenance Hub, ensuring policies, procedures, controls, and operational documentation remain accurate, current, compliant, and accessible to support effective team performance.
• Drive a culture of accountability, customer focus, continuous improvement, and operational excellence across the team.

Direct Reports

Up to 12 people

Qualifications

• Qualifications RequiredMinimum 3 to 5 years' leadership experience within an operational environment in the Life Insurance industry (ideally), with a proven track record of delivering customer, people, and business outcomes.
• RG146 accreditation, or the ability to obtain accreditation, is desirable.
• Sound understanding of the Life Insurance Code of Practice, relevant regulatory frameworks, and risk and compliance obligations within a regulated financial services environment.

Required Skills/Experience

• Demonstrated experience leading and developing high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Strong stakeholder engagement and relationship management capabilities, with the ability to influence outcomes and build effective partnerships across all levels of the organisation.
• Excellent written, verbal, and interpersonal communication skills, with the ability to convey complex information clearly and effectively to diverse audiences.
• Proven experience leading and implementing end-to-end process improvement and change initiatives, delivering sustainable business outcomes.
• Highly developed planning, organisational, and prioritisation skills, with the ability to effectively manage competing demands and meet deadlines.
• Demonstrated resilience, problem-solving, and conflict resolution skills, with the ability to remain calm and effective in a fast-paced environment while managing multiple priorities and stakeholder expectations.
• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer's leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement - 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity... to name a few.

Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.