Operations Manager

Mykey People; New South Wales; Hybrid; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Hybrid work options

Onsite parking

Modern offices

Job summary

MYKEY People is seeking a seasoned leader to head loan documentation, settlements and wholesale lending operations in NSW. You will guide a capable team, drive processes to remove waste, and ensure activities align with policy and risk appetite.

You will oversee documentation, pre-funding checks, and the lifecycle of the wholesale portfolio, including repayments, insurance and security, while championing audits and compliance across NCCP, AML/CTF and privacy obligations.

Qualifications

• Minimum 5 years in loan documentation, settlements, credit operations or wholesale lending.
• Degree in banking, finance, commerce, business or related discipline preferred.

Responsibilities

• Lead, coach and develop a tenured team with deep operational knowledge.
• Oversee loan documentation and pre-funding checks across wholesale, retail and commercial lending.
• Manage the in-life wholesale portfolio, including repayments, insurance, security and exposure.
• Oversee the audit program to ensure audits are completed on time and findings resolved.
• Drive process improvement and automation with the Credit & Operations Performance function.
• Manage escalations and build strong relationships with customers and internal stakeholders.
• Own operational reporting, risk escalation and compliance with NCCP, AML/CTF and privacy obligations.

Skills

Loan documentation

Settlements

Wholesale lending

Process improvement

People leadership

Credit risk

Compliance

Education

Banking/Finance/Commerce degree

Job description

Our client is an established lender offering finance solutions to business and consumer customers. In this newly created role, you'll lead their loan documentation, settlements and wholesale lending operations.

You'll inherit experienced, committed teams with deep knowledge of their work. Your focus will be taking them to the next level: questioning why processes exist, removing what doesn't add value, and making sure everything sits firmly within policy and risk appetite.

What you'll be doing

Leading, coaching and developing a tenured team with deep operational knowledge

Overseeing loan documentation and pre-funding checks across wholesale, retail and commercial lending

Managing the in-life wholesale portfolio, including repayments, insurance, security and exposure

Overseeing the audit program to ensure audits are completed on time and findings are resolved.

Driving process improvement and automation in partnership with the Credit & Operations Performance function

Managing escalations and building strong relationships with customers and internal stakeholders

Owning operational reporting, risk escalation and compliance with NCCP, AML/CTF and privacy obligations

About you

Minimum 5 years experience in loan documentation, settlements, credit operations or wholesale lending. Documentation experience is highly valued

A genuine instinct for process improvement

Sound understanding of credit risk and compliance, and the judgement to spot issues early

Know when to escape and when to simply get it done

Proven people leader, or an emerging Team Leader ready to step up

Ideally degree-qualified in banking, finance, commerce, business, or related disciplines.

You won't have done every part of this role before, and that's fine. Potential and the right approach matter more than ticking every box.

Hybrid work options

6-monthly performance-based bonus

Onsite parking

Modern offices and an inclusive workplace environment

Genuine career opportunities, career development and internal progression