Operations Manager

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Liverpool; On-site; AUD 120,000 - 150,000; Full time

Job summary

Toll Group is seeking an experienced Operations Manager for Kemps Creek, NSW, to lead a high‑performing warehouse operation and drive safety, service, and productivity in a fast‑paced environment.

You will own end‑to‑end warehouse operations, ensure service delivery and financial targets, and lead teams while collaborating with customers and internal stakeholders to deliver superior supply chain outcomes.

Qualifications

• Proven leadership in warehousing and logistics operations.
• Strong knowledge of WMS and warehouse processes.
• Experience managing KPIs, labour planning and costs.
• Customer-focused with ability to build long-term relationships.
• Strong problem-solving, analytical and decision-making skills.
• Excellent communication and stakeholder management.

Responsibilities

• Lead daily warehouse operations to meet safety, service and productivity targets.
• Oversee labour planning, resource allocation and KPIs vs budget.
• Develop and coach high-performing teams and provide mentorship.
• Foster relationships with customers, vendors and internal teams.
• Drive continuous improvement to increase efficiency and profitability.
• Support business growth opportunities and customer implementations.

Skills

Leadership

WMS experience

KPI management

Customer focus

Analytical thinking

Communication

Stakeholder management

Tools

WMS

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third‑party logistics (3PL) market.

Operations Manager - Kemps Creek, NSW

PM Shift - Monday to Friday - 2:00pm to 10:00pm

Job Description / The Role -

Lead a high‑performing logistics operation with one of Australia’s leading supply chain providers.

We’re seeking an experienced Operations Manager to lead warehouse operations at our Kemps Creek Multi‑User facility, driving operational excellence, safety performance, customer satisfaction and team engagement across a dynamic and fast‑paced logistics environment.

You will take ownership of end‑to‑end warehouse operations, ensuring service delivery, productivity, safety and financial performance targets are achieved. You’ll lead operational teams, foster a high‑performance culture, and work closely with customers and internal stakeholders to deliver exceptional supply chain outcomes.

This is a leadership role for someone who thrives in a complex warehousing environment and is passionate about continuous improvement, people leadership and operational excellence.

Key Responsibilities, but not limited to

• Lead daily warehouse operations to achieve safety, service, quality and productivity objectives.
• Manage labour planning, resource allocation and operational performance against budget and KPI targets.
• Build, coach and develop high‑performing teams through effective leadership, mentoring and performance management.
• Foster strong relationships with customers, vendors and key internal stakeholders.
• Drive continuous improvement initiatives that enhance operational efficiency and profitability.
• Support business growth opportunities, operational projects and customer implementations.
• Maintain high standards of operational discipline, process compliance and service delivery.

What We’re Looking for to Drive Success

• Proven leadership experience within warehousing, logistics or supply chain operations.
• Strong understanding of Warehouse Management Systems (WMS) and warehouse process flows.
• Demonstrated experience managing operational KPIs, labour planning and cost control.
• Strong customer focus with the ability to build long‑term client relationships.
• Experience driving continuous improvement and operational change initiatives.
• Excellent problem‑solving, analytical and decision‑making skills.
• Exceptional communication and stakeholder management capabilities.

Why Join Toll

At Toll Group, you’ll be part of an organisation that values safety, teamwork, innovation and continuous improvement. You’ll have the opportunity to lead a significant operation, influence business outcomes and contribute to delivering world‑class logistics solutions for our customers.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.