Operations Manager

Toll Group; Liverpool; On-site; AUD 150,000 - 190,000; Full time

Job summary

Toll Group in Kemps Creek, NSW, is seeking an experienced Operations Manager to lead our high-performing warehouse operation. You will drive safety, service and productivity while managing end-to-end operations, budgets and customer satisfaction in a fast-paced environment.

This leadership role focuses on people, process improvement and strong stakeholder engagement with internal teams and clients. You will shape performance culture, deliver operational excellence, and partner with customers to

Qualifications

• Proven leadership experience within warehousing, logistics or supply chain operations.
• Strong understanding of Warehouse Management Systems (WMS) and warehouse process flows.
• Experience managing operational KPIs, labour planning and cost control.
• Strong customer focus with the ability to build long-term client relationships.
• Experience driving continuous improvement and operational change initiatives.
• Excellent problem-solving, analytical and decision-making skills.
• Exceptional communication and stakeholder management capabilities.

Responsibilities

• Lead daily warehouse operations to achieve safety, service, quality and productivity objectives.
• Manage labour planning, resource allocation and operational performance against budget and KPI targets.
• Build, coach and develop high-performing teams through effective leadership, mentoring and performance management.
• Foster strong relationships with customers, vendors and key internal stakeholders.
• Drive continuous improvement initiatives that enhance operational efficiency and profitability.
• Support business growth opportunities, operational projects and customer implementations.
• Maintain high standards of operational discipline, process compliance and service delivery.

Skills

Leadership

WMS proficiency

KPI management

Customer focus

Continuous improvement

Analytical thinking

Stakeholder management

Problem solving

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

Operations Manager – Kemps Creek, NSW

PM Shift – Monday to Friday – 2:00pm to 10:00pm

Job Description / The Role –

Lead a high-performing logistics operation with one of Australia's leading supply chain providers.

We're seeking an experienced Operations Manager to lead warehouse operations at our Kemps Creek Multi-User facility, driving operational excellence, safety performance, customer satisfaction and team engagement across a dynamic and fast-paced logistics environment.

You will take ownership of end-to-end warehouse operations, ensuring service delivery, productivity, safety and financial performance targets are achieved. You'll lead operational teams, foster a high-performance culture, and work closely with customers and internal stakeholders to deliver exceptional supply chain outcomes.

This is a leadership role for someone who thrives in a complex warehousing environment and is passionate about continuous improvement, people leadership and operational excellence.

Key Responsibilities, But Not Limited To -

• Lead daily warehouse operations to achieve safety, service, quality and productivity objectives.
• Manage labour planning, resource allocation and operational performance against budget and KPI targets.
• Build, coach and develop high-performing teams through effective leadership, mentoring and performance management.
• Foster strong relationships with customers, vendors and key internal stakeholders.
• Drive continuous improvement initiatives that enhance operational efficiency and profitability.
• Support business growth opportunities, operational projects and customer implementations.
• Maintain high standards of operational discipline, process compliance and service delivery.

What We’re Looking For To Drive Success –

• Proven leadership experience within warehousing, logistics or supply chain operations.
• Strong understanding of Warehouse Management Systems (WMS) and warehouse process flows.
• Demonstrated experience managing operational KPIs, labour planning and cost control.
• Strong customer focus with the ability to build long-term client relationships.
• Experience driving continuous improvement and operational change initiatives.
• Excellent problem-solving, analytical and decision-making skills.
• Exceptional communication and stakeholder management capabilities.

Why Join Toll?

At Toll Group, you'll be part of an organisation that values safety, teamwork, innovation and continuous improvement. You'll have the opportunity to lead a significant operation, influence business outcomes and contribute to delivering world-class logistics solutions for our customers.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.