Operations/Admin Supervisor

Toll Global Forwarding (Beijing) Limited Shenzhen Branch; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Toll Group in Australia is seeking an experienced Operations/Admin Supervisor to join the Automotive team in Westmeadows. In this role, you'll play a key part in ensuring efficient service delivery through compliance, reporting, administration, HSE, training coordination and customer service activities.

Working closely with operational stakeholders and customers, you'll help drive performance, continuous improvement and operational excellence.

Qualifications

• Year 12 Certificate of Education or equivalent.
• Current driver's licence preferred.
• Demonstrated experience in administration, operations support or logistics environments.

Responsibilities

• Prepare and analyse operational performance reports, identifying trends, risks and improvement opportunities.
• Support compliance, training, reporting, administrative and customer service functions.
• Build strong relationships with customers, contractors and operational stakeholders.
• Drive continuous improvement initiatives that enhance customer experience and operational efficiency.
• Collaborate with the Senior Account & Client Manager to resolve issues and improve service performance.
• Promote a safe, collaborative and high-performing workplace culture.

Skills

MS Office

Analytics

Time management

Stakeholder engagement

Confidentiality

Continuous improvement

Education

Year 12 Certificate

Tools

Microsoft Office

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Contract Logistics provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

About the Role

At Toll, we do more than move goods. We connect people and products across the world, supporting our customers with innovative logistics solutions. We are seeking an experienced and proactive Operations / Admin Supervisor to join our Automotive team in Westmeadows. In this role, you'll play a key part in ensuring efficient service delivery through compliance, reporting, administration, HSE, training coordination and customer service activities. Working closely with operational stakeholders and customers, you'll help drive performance, continuous improvement and operational excellence.

A day in the life of an Operations/Admin Supervisor at Toll

• Prepare and analyse operational performance reports, identifying trends, risks and improvement opportunities.
• Support compliance, training, reporting, administrative and customer service functions.
• Build strong relationships with customers, contractors and operational stakeholders.
• Drive continuous improvement initiatives that enhance customer experience and operational efficiency.
• Collaborate with the Senior Account & Client Manager to resolve issues and improve service performance.
• Promote a safe, collaborative and high-performing workplace culture.

Qualifications

• Year 12 Certificate of Education or equivalent.
• Current driver's licence preferred.
• Demonstrated experience in administration, operations support or logistics environments.

Skills & Experience

• Intermediate Microsoft Office skills, including Word, Excel, Outlook and PowerPoint.
• Strong analytical and reporting capabilities with excellent attention to detail.
• Proven organisational and time management skills, with the ability to manage competing priorities.
• Strong communication and stakeholder engagement skills.
• Ability to maintain confidentiality and exercise sound judgement.
• Self-motivated, resilient and proactive, with a commitment to continuous improvement.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.