Operations Manager

Redpath Partners; Goulburn; On-site; AUD 120,000 - 180,000; Full time

Job summary

Redpath Partners is seeking an experienced Operations Manager to oversee operational services for a nimble retail asset portfolio in Canberra. You will lead day-to-day operations, manage service providers, maintenance programs, and compliance, while aligning with sustainability and customer experience goals.

You will drive operational excellence, supervision of budgets, and collaboration with tenants, contractors, and internal teams in a fast-paced environment.

Qualifications

• Experience in retail asset management and building services.
• Knowledge of compliance and safety requirements.
• Experience managing maintenance programs and budgets.
• Strong communication and stakeholder management.
• Proactive, independent, and outcome-driven.

Responsibilities

• Lead day-to-day operational delivery of the asset.
• Manage service providers, maintenance and capital works.
• Oversee budgets and expenditure.
• Coordinate inspections and service delivery reviews.
• Maintain records and compliance reporting.
• Foster relationships with tenants and partners.

Skills

Contractor management

Building operations

Stakeholder management

Communication

Education

Bachelor's degree in property, facilities management or related

Job description

A leading integrated property group with a strong track record across development, investment and asset management is seeking an experienced Operations Manager to join its team overseeing the delivery of operational services across a nimble portfolio of retail assets in Canberra.

This is an opportunity for a hands-on operations professional to play a key role in ensuring the asset remains safe, compliant, well-maintained and presented to the highest standard. Working closely with internal teams, contractors, tenants and external stakeholders, you will be responsible for driving operational excellence and delivering positive outcomes across building services, compliance, sustainability and customer experience.

The Opportunity

Reporting to the Centre Manager, you will lead the day-to-day operations function, managing service providers, maintenance activities, compliance requirements and improvement initiatives. You will bring a proactive approach to asset operations, with the ability to balance strategic planning with practical execution.

Key Responsibilities

• Lead the operational delivery of the asset, including maintenance, compliance, safety, sustainability and capital works initiatives.
• Manage operational budgets, including operational expenditure, repairs and maintenance programs, and capital planning.
• Oversee contractors and service partners to ensure performance, quality, safety and compliance standards are consistently achieved.
• Ensure all building services, essential services and regulatory obligations are maintained in accordance with relevant legislation, standards and requirements.
• Coordinate contractor inspections, defect management and service delivery reviews.
• Monitor energy, water and waste performance, identifying opportunities to improve sustainability and operational efficiency.
• Support emergency response activities and act as a key operational contact during incidents.
• Maintain accurate operational records, compliance reporting and asset information.
• Develop and contribute to lifecycle planning, maintenance strategies and improvement initiatives.
• Build strong relationships with tenants, contractors, consultants, suppliers and internal stakeholders.

About You

You are an experienced property operations professional with experience in retail asset management, building services and contractor management. You will be organised, solutions-focused and confident managing competing priorities in a fast-paced environment.

You will bring

• Demonstrated experience managing contractors, suppliers and service delivery outcomes.
• Strong knowledge of building operations, essential services and compliance requirements.
• Experience managing maintenance programs, risk processes and operational budgets.
• Excellent communication, stakeholder management and influencing skills.
• The ability to work independently, make informed decisions and take ownership of outcomes.
• Strong administrative, coordination and project management capability.
• A proactive mindset with a commitment to continuous improvement and operational excellence.