Operations Manager

The GPT Group; Dapto; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

Parental leave benefits

Learning & Development Team

Wellbeing programs

Employee Referral Program

Job summary

The GPT Group is seeking an experienced Operations Manager to take accountability for the Dapto Mall's overall operational performance for a fixed 6-month period. You will oversee contractor and environmental sustainability management, risk management, tenancy delivery, retailer engagement, centre management and national property operations.

You will lead the site operations team, drive project delivery with on-time, on-budget execution, manage safety and emergency procedures, and collaborate

Qualifications

• Significant prior experience in facilities services or property operations within retail property or construction.
• Strong contract and contractor management experience with negotiation skills to achieve goals.
• Good understanding of budgeting/forecasting and financial management.

Responsibilities

• Lead the on-site operational team and provide direction to ensure timely, safe, and compliant delivery of activities.
• Take accountability for on-site projects from planning to completion within timeframes and budgets.
• Undertake lifecycle capital analysis to inform long-term asset planning and assist Capital Works.
• Manage specialist contractors, ensure compliance, and prepare tenders and contract documentation.
• Support Tenancy Delivery contractors ensuring GPT policies, fit-out, fire engineering, and technical/structural compliance.
• Promote safety culture across the asset and manage emergency procedures.
• Collaborate with National Operations Team to maximise property sustainability performance.
• Foster service-oriented culture among direct reports and assist with tenant issue resolution.
• Manage late-night and weekend roster.

Skills

Facilities services

Property operations

Contract management

Contractor management

Negotiation

Budgeting

Communication

MS Office

Job description

We shape leading experiences across office, retail, logistics and student accommodation.

We’re one of Australia’s largest property groups, managing $40 billion worth of assets across the country.

Our sustainable returns from investments come from focusing on what matters most to customers — a great experience and doing good. Every day, our people are driving positive impact for people, place and planet. They’re inquisitive, pioneering industry firsts and pushing new ideas to deliver exceptional outcomes.

This passion and expertise creates an employee experience that puts wellbeing, flexibility and opportunity first.

The role

We require the services of anOperations Managerto take accountability for the overall operational performance of Dapto Mall for a fixed period of 6 months, ensuring the Centre is safe, secure and meets customer and tenant presentation standards.

The role covers the areas of contractor management, environmental sustainability management, risk management, tenancy delivery and retailer engagement, centre management and national property operations.

What you will be doing

• Managing the site operational team, providing leadership and guidance to ensure that activities are prioritised and diligently and efficiently completed.
• Assuming accountability for all operationally delivered projects on site and ensure they are integrated and completed with minimum interruption to the building, and within timeframes and budgets.
• Undertaking lifecycle capital analysis planning to determine capital requirements to inform the long term asset planning and provide guidance and assistance to the Capital Works
• Managing specialist contractors to ensure compliance and preparing tenders and contract documentation, including tender pricing for all works and services on the asset.
• Providing assistance to Tenancy Delivery contractors, ensuring compliance with GPT policies & procedures and fit out adherence with centre fire engineering, technical services designs, structural engineering requirements and aesthetics.
• Driving the safety culture across the asset, both with GPT employees and our contractors and take accountability for emergency evacuation procedures and other crisis management situations.
• Working in close collaboration with the National Operations Team and operational peers to maximise the performance of the property in terms of sustainability.
• Ensuring a culture of service amongst direct reports to assist other Centre Management members in resolving common area and tenant issues
• Managing the late night/weekend shift roster

What makes you stand out

Your significant prior experience in facilities services or property operations, within the retail property sector or construction industry with proven project management skills including contract and contractor management combined with well-honed negotiation skills and the ability achieve set goals.

Your excellent understanding of building codes and regulations, coupled with an sound experience managing safety, risk and emergency management. In addition, strong commercial acumen and financial management, with experience with budgeting and forecasting; are also required for this position.

You will also need exceptional communication skills, the ability to develop effective working relationships and have strong skills across the MS Office suite.

This contract would suit a proactive Operations/Facilities leader who has worked within the retail sector and is solution and safety oriented.

What makes us stand out

• Enjoy flexible working arrangements and generous leave options.
• Experience market-leading parental leave benefits.
• Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
• Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
• Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.

We know the power of a great experience

• Ranked 5th in the 2025 Gender Equality Global Report released by Equileap.
• Placed 1st of real estate investment trusts in the S&P Global Corporate Sustainability Assessment 2025 Yearbook.
• Earned a silver ranking in Australian Workplace Equality Index (AWEI) for LGBTQIA+ inclusion.
• Awarded our fifth consecutive Employer of Choice for Gender Equality citation from the Workplace Gender Equality Agency (WGEA) in 2023-2025.
• Committed to our second Stretch Reconciliation Action Plan (RAP).

GPT offers an inclusive workplace culture and embraces people with diverse perspectives, skills and backgrounds. We welcome applications from First Nations candidates, members of the LGBTQIA+ community, people living with disability and people of diverse ages, cultures and backgrounds.