Operations Manager

Total Fusion Newstead; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary TotalFusion Australia in

Staff discounts across spa services, 


Professional development and career‑to

Supportive leadership and high‑perform

Premium, modern workplace

Job summary

TotalFusion Platinum Newstead, a world-class wellness destination in Newstead, is seeking an experienced Club Operations Manager to join the leadership team. You will drive daily operations, ensure premium member experiences and lead multi-department teams to deliver excellence.

Reporting to the Club General Manager, you will oversee standards, safety, planning and recruitment, while maintaining the brand’s high-touch service and premium presentation across all areas of the club.

Qualifications

• Previous experience in operations management, ideally within fitness, wellness, hospitality, luxury service or high-volume customer-facing environments.
• Strong leadership capability with ability to guide, support and hold teams accountable.
• Excellent communication, problem-solving and organisational skills.
• A proactive, hands-on approach with calm, solutions-focused under pressure.
• Strong attention to detail and commitment to premium presentation and service standards.

Responsibilities

• Oversee daily club operations across administration, facilities, cleaning, compliance and member-facing service areas.
• Support delivery of premium, high-touch member experience across the precinct.
• Collaborate with Heads of Department and frontline leaders to support team performance and standards.
• Ensure member feedback is addressed promptly and in line with brand expectations.
• Maintain presentation, cleanliness and facility standards across all areas of the club.
• Assist with rostering, operational planning and workflow coordination.
• Support recruitment, onboarding, training and ongoing development of team members.
• Facilitate team meetings and performance conversations as required.
• Support marketing, events and promotional activity to drive member engagement.
• Maintain workplace health and safety standards and a safe environment for staff and members.
• Identify opportunities for process improvement and service enhancements.

Skills

Operations management

Leadership

Communication

Problem-solving

Organisational skills

Customer service

Job description

Join the Leadership Team at TotalFusion Platinum Newstead as our Club Operations Manager

TotalFusion Platinum Newstead is seeking an experienced Operations Manager to join our leadership team.

This is an exciting opportunity for a confident, hands‑on and results‑driven leader to step into a key operational role within one of Australia’s most exclusive wellness destinations, supporting the seamless delivery of daily club operations, premium member experience and team performance.

About TotalFusion Platinum Newstead

TotalFusion Platinum Newstead is a world‑class wellness destination and the largest luxury health and wellness precinct in the Southern Hemisphere. Our multi‑level facility brings together premium fitness studios, state‑of‑the‑art gym facilities, spa and recovery zones, allied health, rooftop wellness, high‑touch member services and a fully integrated wellness offering under one roof.

With over 6,000 active members and continuous growth, TotalFusion Platinum is designed to deliver an unparalleled health, fitness and wellness experience. Every detail of the precinct, from service delivery to facility presentation, plays a critical role in creating the premium standard our members expect.

About the Role

As the Operations Manager, you will play a pivotal role in ensuring TotalFusion Platinum delivers operational excellence, exceptional member experience and strong team performance across the club.

Reporting to the Club General Manager, you will support the execution of daily operations, oversee key operational standards, work closely with department leaders and help ensure the facility continues to operate at the premium level expected of the TFP brand.

This role is ideal for a proactive, solutions‑focused leader who thrives in a fast‑paced environment, enjoys working across multiple departments and understands the importance of both commercial outcomes and high‑quality service delivery.

Key Responsibilities

• Oversee daily club operations across administration, facilities, cleaning, compliance and member‑facing service areas.
• Support the delivery of a premium, consistent and high‑touch member experience across the precinct.
• Work closely with Heads of Department and frontline leaders to support team performance, accountability and operational standards.
• Ensure member feedback is addressed promptly, professionally and in line with brand expectations.
• Maintain strong presentation, cleanliness and facility standards across all areas of the club.
• Support operational planning, rostering oversight, team communication and workflow coordination.
• Assist with recruitment, onboarding, training and ongoing development of team members.
• Facilitate team meetings, operational updates and performance conversations as required.
• Support marketing, events and promotional activity to drive member engagement and community connection.
• Maintain workplace health and safety standards, ensuring a safe, compliant and well‑maintained environment for staff and members.
• Identify opportunities for process improvement, service enhancement and operational efficiency.

Who We’re Looking For

We are seeking a highly capable and people‑focused leader who can balance premium service expectations with strong operational execution.

You will bring:

• Previous experience in operations management, ideally within fitness, wellness, hospitality, luxury service, health or a similar high‑volume customer‑facing environment.
• Strong leadership capability with the ability to guide, support and hold teams accountable.
• Excellent communication, problem‑solving and organisational skills.
• A proactive, hands‑on approach with the ability to remain calm and solutions‑focused under pressure.
• Strong attention to detail and a genuine commitment to premium presentation and service standards.
• Confidence working across multiple departments and priorities in a fast‑paced environment.
• A passion for health, wellness and creating exceptional member experiences.
• Sound business acumen and the ability to support operational, commercial and service outcomes.

Why Join TotalFusion Platinum?

• Premium EnvironmentWork inside a world‑class wellness precinct with state‑of‑the‑art facilities, premium studios, spa and recovery spaces, rooftop wellness amenities and high‑touch member services.
• Career-Defining ExperienceStep into a senior operational leadership role within one of Australia’s most exclusive health and wellness destinations.
• Supportive Leadership TeamWork alongside a high‑performing leadership team committed to service excellence, innovation and continuous improvement.
• High-Performance CultureBe part of an ambitious and standards‑driven environment where leadership, initiative and operational excellence are recognised.
• Holistic Wellness VisionContribute to a brand that is redefining health and wellness through integrated fitness, recovery, allied health, spa and lifestyle offerings.

Part of Our Team

• Complimentary TotalFusion Australia membership.
• Staff discounts across spa services, retail, food and beverage, dog daycare and grooming, and wellness offerings.
• Professional development and career pathways within a rapidly expanding brand.
• Supportive leadership and a positive, high‑performing team environment.
• Access to a premium, modern and purpose‑built workplace.

To apply for this role, you must be an Australian citizen or hold unrestricted permanent working rights in Australia.