Process Manager (Change Enablement)

Kinetic IT; City of Brisbane; On-site; AUD 130,000 - 170,000; Full time

Benefits offered by this job

Growth-focused culture

Hybrid options

Flexible hours

Mobility

Part-time roles

Health and wellness resources

Employee discounts platform

Discounted gym membership

Job summary

Kinetic IT delivers secure, high-impact technology services for a Federal Government customer, with a 100% onsite role based in Australia. This Change Enablement Manager position seeks governance-driven delivery balance and a clear, practical approach to strengthening service stability in a complex ICT environment.

You will lead the end-to-end Change Enablement process, coordinate assessments, CAB facilitation and policy maintenance, ensuring risk, impact and dependencies are well understood and

Qualifications

• Australian Citizenship and an active NV1 or NV2 Australian Government security clearance (AGSVA).
• Demonstrated Change Enablement or Change Management experience within a complex ICT, government or enterprise service environment.
• Strong knowledge of ITIL practices, change governance and risk-based decision-making.
• Ability to develop clear process documentation, meaningful reporting and measurable controls.
• Confident stakeholder engagement and facilitation skills, with the ability to influence technical and non-technical teams.

Responsibilities

• Own and continuously improve the end-to-end Change Enablement process across the service management environment.
• Coordinate change assessment, authorisation and scheduling, ensuring risks, impacts, dependencies and implementation plans are clearly understood.
• Facilitate Change Advisory Board (CAB) meetings and other forums to support timely, informed decisions.
• Maintain change policies, procedures, process maps and guidance aligned with ITIL and customer requirements.
• Track change performance, success rates, failed changes and compliance trends to identify practical improvements.

Skills

Change Enablement

Change Management

ITIL

Stakeholder Engagement

Governance & Risk

Job description

Are you an experienced Change Enablement Manager who can balance governance, risk and delivery?
Join Kinetic IT’s team supporting a Federal Government customer to strengthen service management outcomes across a complex ICT environment.

You’ll provide clear direction for Change Enablement, bringing teams and stakeholders together to support safe, timely and well-informed change. This is an opportunity to shape a practical approach that strengthens service stability and governance while enabling delivery.

This role is based 100% onsite and requires Australian Citizenship and an active Australian Government security (AGSVA) clearance.

What you’ll be doing:

• Own and continuously improve the end-to-end Change Enablement process across the service management environment.
• Coordinate change assessment, authorisation and scheduling, ensuring risks, impacts, dependencies and implementation plans are clearly understood.
• Facilitate Change Advisory Board (CAB) meetings and other forums to support timely, informed decisions.
• Maintain change policies, procedures, process maps and guidance aligned with ITIL and customer requirements.
• Track change performance, success rates, failed changes and compliance trends to identify practical improvements.

What we’re looking for:

• Australian Citizenship and an active NV1 or NV2 Australian Government security clearance (AGSVA).
• Demonstrated Change Enablement or Change Management experience within a complex ICT, government or enterprise service environment.
• Strong knowledge of ITIL practices, change governance and risk-based decision-making.
• Ability to develop clear process documentation, meaningful reporting and measurable controls.
• Confident stakeholder engagement and facilitation skills, with the ability to influence technical and non-technical teams.

ABOUT KINETIC IT

Kinetic IT delivers secure, high-impact technology services across cyber security, cloud, digital infrastructure, intelligent workplace and IT service management. For more than 25 years, we’ve supported critical organisations across government, infrastructure, education, law enforcement, defence, emergency services, utilities and transport.

Be You, Create the Future

Our work matters because it helps keep essential services running, communities connected and customers confident in their technology. With 1,500+ people across Australia, we combine national capability with a local, customer-led approach.

We welcome people of all abilities, backgrounds, cultures and genders, and are proud to be an Indigenous and Veteran-friendly employer.

• Growth-focused culture - Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Flex your work - Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together - Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters - Health and wellness resources, tailored leave and support options and EAP access.
• Other Perks - Access to our employee discounts platform, discounted gym membership and more.