OPERATIONS MANAGER

C4U Nursing Agency Pty Ltd; City of Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Caring For You Nursing Agency seeks an experienced, resilient Operations Manager to lead a team of ~10 in a demanding, fast-paced environment. The role requires at least five years of proven management experience, decision-making under pressure and accountability for performance and service delivery.

You will oversee day-to-day leadership, rostering, and operational performance, building a culture of urgency, teamwork and results while maintaining exceptional client service across shifts.

Qualifications

• Minimum 5 years' management experience leading a team.
• Proven experience managing approximately 10+ employees.
• Strong rostering and workforce management capability.
• Experience operating in a high-pressure, high-volume environment.
• Ability to multitask and rapidly reprioritise.
• Ability to address poor performance and difficult conversations.

Responsibilities

• Lead, coach and hold the team accountable to daily KPIs and service standards.
• Manage a high-volume, fast-paced and changing workload.
• Oversee rosters and ensure appropriate team coverage across operating hours.
• Respond quickly to staff absences and last-minute shifts to maintain coverage.
• Make fast, commercially sound decisions under pressure.
• Monitor performance and address underperformance promptly.
• Develop contingency plans and backup staffing options.
• Maintain outstanding client service during peaks of pressure.
• Foster a culture of urgency, accountability, teamwork and results.

Skills

Leadership

People management

Roster management

Decision making under pressure

Coaching

High standards

Job description

Are you an experienced manager who thrives under pressure, sets high standards and knows how to get the best out of a team?

Caring For You Nursing Agency is seeking an experienced, resilient and highly accountable Operations Manager to lead a team of approximately 10 staff in a demanding, fast-paced workforce environment.

We are open to experienced managers from any industry. You do not need a healthcare background. What matters is that you have at least five years of proven management experience, have led teams in high-pressure environments and are comfortable making decisions, holding people accountable and solving problems quickly.

This is not a passive management position. Priorities can change by the minute. Staff can withdraw from shifts at short notice, clients require immediate solutions, phones are busy and multiple issues need to be managed simultaneously. You need to remain calm, take control and lead from the front.

The Role

You will be responsible for the day-to-day leadership and performance of a team of approximately 10, with a strong focus on workforce management, rostering, service delivery and operational performance.

Your responsibilities will include:

• Leading, coaching and holding a team accountable to clear daily KPIs and service standards.
• Managing a high-volume, fast-paced and constantly changing workload.
• Managing rosters and ensuring appropriate team coverage across operating hours.
• Responding quickly when staff call in sick or withdraw at the last minute and ensuring shifts are covered.
• Making fast, commercially sound decisions under pressure.
• Managing multiple competing priorities without losing attention to detail.
• Monitoring team performance and addressing underperformance directly and promptly.
• Developing contingency plans and maintaining backup staffing options.
• Ensuring outstanding client service even during periods of significant operational pressure.
• Building a culture of urgency, accountability, teamwork and results.
• Being visible and hands-on with the team when workloads increase.
• Identifying problems early, taking ownership and ensuring they are resolved.

Who We Are Looking For

You will be a strong, confident and resilient people leader who is tough when required but always fair, professional and consistent.

To be successful, you will ideally demonstrate:

• Minimum 5 years' management experience leading a team.
• Proven experience managing approximately 10 or more employees.
• Strong rostering and workforce management capability.
• Experience operating in a high-pressure, high-volume environment.
• Exceptional ability to multitask and rapidly reprioritise.
• A demonstrated ability to manage last-minute staff absences and operational disruptions.
• Confidence addressing poor performance and having difficult conversations.
• Strong coaching and people-management skills.
• High personal standards and the ability to establish those same standards across a team.
• Excellent verbal communication and decision-making skills.Exceptional ability... etc.

Experience may come from industries such as healthcare, call centres, hospitality, hotels, retail, transport, logistics, labour hire, recruitment, security, automotive, emergency services or other high-volume operational environments.

The Leadership Style We Need

We are looking for someone who can be firm, decisive and highly accountable while remaining fair and respectful.

You will set expectations clearly, follow through, recognise strong performance and address problems when standards are not being met.

You won't be intimidated by a busy floor, competing personalities, difficult conversations or unexpected staffing problems. When things become challenging, you become more focused, not less.

Why Join Caring For You?

This is an opportunity for an experienced manager to take ownership of an important operational team within an established nursing agency.

For the right person, the position offers the opportunity to lead, influence performance, improve systems and make a measurable impact on the business.

If you are an experienced manager who enjoys a challenge, thrives in a fast-moving environment and believes that high standards, accountability and strong leadership produce great teams, we would like to hear from you.

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