Operations Manager

Avani Hotels and Resorts; Brisbane; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Retail discounts

Experiences

Health insurance

Parental leave

Wellness support

Job summary

Avani Living Queen's Wharf Residences – Operations Manager at Minor Hotels requires a hands-on leader to run daily hotel operations across Front Office, Housekeeping and Maintenance. You will coach teams, balance guest service excellence with strong commercial outcomes, and adapt to a fast-paced environment.

You’ll oversee rosters, peak trading periods, and ensure service standards, brand alignment, and operational targets are achieved while delivering exceptional guest experiences.

Qualifications

• Proven leadership in hotel operations.
• Strong communication and team development skills.
• Experience in managing budgets and financial targets.
• Knowledge of guest service delivery and commercial performance.
• Hands-on, proactive problem solving and adaptability.

Responsibilities

• Lead Front Office, Housekeeping and Maintenance to deliver exceptional guest experiences.
• Provide operational leadership across all hotel areas ensuring seamless service.
• Oversee daily hotel operations with rosters and weekend/evening coverage as required.
• Actively manage guest feedback and drive continuous improvement.
• Support brand activations, events, and initiatives to boost engagement and performance.
• Coach and develop teams to foster a positive, high-performing culture.
• Monitor profitability, budgets, and cost control to maximise revenue.
• Conduct regular financial reviews to support strong owner returns.

Job description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Lead. Inspire. Elevate The Guest Experience.

Avani Living Queen's Wharf Residences – Operations Manager

Working closely with the General Manager, you’ll lead daily hotel operations, inspire high‑performing teams, and deliver exceptional guest experiences across Front Office, Housekeeping and Maintenance. This is a hands‑on leadership role for someone who thrives in a fast‑paced environment and enjoys balancing guest service excellence with strong commercial outcomes.

Key Responsibilities

• Lead, coach and inspire our Front Office, Housekeeping and Maintenance teams to create memorable guest experiences and maintain exceptional property standards.
• Provide operational leadership across all areas of the hotel, ensuring a seamless guest experience and high service standards.
• Oversee daily hotel operations, including rotational management roster coverage, with flexibility to work weekends and evenings as required.
• Lead hotel operations during peak trading periods, ensuring teams are well supported and service delivery remains exceptional.
• Drive guest experience and service excellence by proactively managing guest feedback, resolving issues, and implementing continuous improvements.
• Support brand activations, property events, and special initiatives to enhance guest engagement and property performance.
• Drive a positive and engaged workplace culture through effective coaching, mentoring, and development of team members.
• Monitor property performance, presentation, and profitability, ensuring all areas meet company standards and financial targets.
• Drive hotel profit and expense management by monitoring budgets, controlling costs, and maximising revenue opportunities.
• Conduct regular financial reviews, including P&L analysis, to support strong commercial outcomes and owner returns.

Qualifications

• Previous experience in a hotel Department Head, Operations Manager, or senior operational leadership role within a hotel environment.
• Strong leadership and communication skills, with the ability to inspire, coach, and develop high‑performing teams.
• Proven ability to manage budgets, control costs, support financial performance, and achieve operational targets.
• A strong understanding of hotel operations, guest service delivery, and commercial performance.
• A passion for hospitality and a commitment to delivering outstanding guest experiences.
• Professional presentation and a proactive, hands‑on approach to problem‑solving.
• Flexibility to adapt to a dynamic hotel environment and changing operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work‑life balance.

What We Offer

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.