Guest Service Agent

MH Management (QLD) Pty Ltd; Brisbane; Sur place; AUD 40 000 - 57 000; Plein temps

Avantages offerts par ce poste

Career Growth

Hotel Discounts

Global Perks

Retail Discounts

Wellness Support

Paid Leave

Résumé du poste

Minor Hotels in Brisbane is seeking a Guest Services Agent to warmly welcome guests, handle check-in, and respond to inquiries. You will communicate clearly with guests, colleagues and stakeholders across in-person, phone and email channels to ensure a seamless experience.

You will manage reservations and updates, provide personalised recommendations, and be the main contact for guests during their stay, contributing to outstanding service and guest satisfaction.

Qualifications

• Experience delivering high-quality service in hotel or customer-facing roles.
• Strong communication across in-person, phone and email channels.
• Willingness to work weekends, public holidays and rotating shifts.

Responsabilités

• Provide warm reception to guests and assist with check-in and inquiries.
• Maintain courteous communication with guests and colleagues across channels.
• Process reservations and updates accurately using the property system.
• Be the primary contact for guests, resolving issues and offering local recommendations.

Connaissances

Guest service

Clear communication

Problem solving

Attentive service

Professional presentation

Weekend availability

Description du poste

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Key Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.


• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.


• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.


• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details

Rotating roster across Monday to Sunday Shift times scheduled within7:00am to 11:00pm Immediate start available Hourly Rates (excluding superannuation):

• Monday - Friday: $34.96 per hour


• Saturday: $40.62 per hour


• Sunday: $47.39 per hour

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.


• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.


• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.


• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.


• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.


• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer

• Career Growth: Learning and development programs to boost your career.


• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.


• Global Perks: International accommodation discounts across our hotel brands.


• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.


• Experiences: Discounted entertainment and activities.


• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.


• Generous Leave: Parental and birthday leave.


• Wellness Boost: EAP and tailored wellness support.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.