Duty Manager

PTY; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career growth

Exclusive hotel deals

Global perks

Retail rewards

Experiences

Banking and insurance benefits

Generous leave

Wellness programs

Job summary

Avani Living Queen's Wharf Residences, part of Minor Hotels, seeks a Duty Manager for a full-time role at our Brisbane property. You will lead the front office team, drive exceptional guest experiences, and oversee check-in/check-out, with a rotating Monday–Sunday roster and shifts from 7:00am to 11:00pm.

Successful candidates will have supervisory hotel experience, strong leadership, superior guest service skills, and the flexibility to work weekends, ensuring consistent service standards

Qualifications

• Supervisory experience in a hotel front office environment.
• Extensive hospitality background with guest service standards.
• Excellent customer service skills under pressure.
• Strong time management to prioritise duties.
• Impeccable professional presentation."
• Flexible to work weekends as required by operations.

Responsibilities

• Lead and inspire the front office team to deliver outstanding guest experiences.
• Serve as a role model and uphold high standards of service excellence.
• Oversee daily tasks to ensure precision and efficiency.
• Manage guest arrivals and departures, ensuring smooth check-in/check-out.
• Address guest concerns proactively to leave a lasting positive impression.

Skills

Front office leadership

Guest service

Team management

Time management

Professional presentation

Weekend availability

Job description

Overview

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of640 properties across more than 66 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Avani Living Queen's Wharf Residences are looking for an experienced, professional and enthusiastic Duty Manager to join the on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team anddriving exceptional customer experiences.

Key Responsibilities Include:

• Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
• Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
• Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
• Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
• Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within7:00am to 11:00pm

Qualifications

To be successful in this role you will have:

• Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and developmentprograms to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discountsat 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.