Operations Leadership · Operations Technical Representative Adelaide Airport , Australia · 2 months ago

Boart Longyear Ltd.; Adelaide; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Travel allowances

Employee Assistance Program (EAP)

Health insurance

Employee discounts

Job summary

Boart Longyear Ltd. is seeking a Technical Representative to provide on-site and remote support for our drilling equipment, including the LF, LS and LM models.

The role includes training customers, optimizing product performance, and addressing technical issues across Australia and the Asia Pacific region. The ideal candidate has 3–5 years in a mechanical trade, strong knowledge of hydraulic and electrical principles, and a willingness to travel up to 50% of the year.

Qualifications

• Minimum 3–5 years’ experience in a Mechanical Trade.
• Solid understanding of mechanical principles including hydraulic and electrical.
• Experience with drilling products and processes.
• Experience in the mining or drilling industry preferred.
• Current driver’s licence.
• Ability to travel approx. 50% of the year.

Responsibilities

• Provide remote and on-site support for Boart Longyear drilling equipment across assigned models.
• Offer training and technical service support to customers on operation of drills and products.
• Advise on optimizing product performance and efficient equipment usage.
• Address technical issues with customers and internal stakeholders; support ad hoc service needs.
• Troubleshoot and conduct technical investigations to resolve problems.
• Collaborate with workshop teams to resolve issues and perform product testing.
• Travel within Australia and Asia Pacific to support role responsibilities.

Skills

Mechanical trade

Hydraulic systems

Electrical principles

Drilling products

Customer service

Tools

MS Office suite

Job description

Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities - including copper, gold, nickel, zinc, uranium, and other metals and minerals - the Company also supports activities in the energy, oil sands exploration, and environmental sectors.

Boart Longyear's Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.

The Technical Representative position is a business-critical role, acting as the subject matter expert supporting the Boart Longyear capital and auxiliary equipment product lines and providing essential support to our customer and employee base.

Based out of our Adelaide facility, the purpose of this role is to test and support the development of new products, assist with the education/training of employees and customers, and provide feedback on product use and implementation. This role will spend approximately 50% of the year travelling to our various customer sites across Australia and Asia Pacific. This is a rare opportunity to travel the world while using your technical aptitude.

Want to know a little more about the role? Day-to-day responsibilities include:

• Provide remote and on-site support for Boart Longyear drilling equipment, including the LF, LS and LM drill models.
• Offer training and technical service support to customers on the operation of our drills and products.
• Offer solutions and advice on optimizing product performance and ensuring efficient usage of equipment in various drilling applications.
• Engage with both external and internal customers to address technical issues and support various ad hoc service needs.
• Troubleshoot and conduct technical investigations as required to support the resolution of any problems
• Collaborate with the Boart Longyear workshop to address technical issues.
• Conduct product testing with new and existing customers, to assess and improve product performance.
• Work with key internal and external stakeholders to develop new business, including identifying new opportunities and input into new product development.
• Travel regularly within the Asia Pacific region, including on short notice, to fulfil the above responsibilities.

A few other things we’re looking for:

• Minimum 3-5 years’ experience in a Mechanical Trade,
• A solid understanding of mechanical principles including hydraulic and electrical.
• Experience with drilling products and processes.
• Experience in the mining or drilling industry preferred.
• Commitment to exceptional customer service, with a results-driven mindset.
• Ability to maintain relationships with key account customers and internal stakeholders.
• Excellent communication skills – verbal and written
• Attention to detail, strong initiative and the ability to work autonomously and as part of a team.
• Proficient in MS Office suite.
• A current driver’s license.
• Ability to travel, sometimes at short notice, for approximately 50% of the year (depending on business demands).

In return, you will receive:

• An opportunity to work as part of a truly global organisation, collaborating with teams across multiple regions and value streams
• Competitive remuneration package, including various travel allowances.
• Access to our Employee Assistance Program (EAP) for you and your immediate family
• Access to a broad range of employee discounts, including health insurance, travel and lifestyle.
• Career development opportunities within a global business with a strong focus on growth and continuous improvement.

Our People

At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.

Our Vision

To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.

Our Values

Our success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of:

• Integrity
• Health & Safety
• Teamwork & Diversity
• Customer Focus
• Sustainability