Operations Lead - Northern Hub

JLL; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Hub Operations Lead for our Sydney delivery hub within Projects and Development. The role ensures the hub operates as a well-resourced business unit, with governance, data reliability, and financial targets in sight.

You will design improved workflows, leverage Salesforce/Certinia, coordinate with Market Leads and CST, and provide regular operational reporting to the Director. This is an enabling, not a delivery, role.

Qualifications

• 10+ years in project/construction management, operations or governance.
• Experience running a business unit operationally.
• Ability to translate data into actionable recommendations.
• Experience with offshore or blended delivery teams is a plus.

Responsibilities

• Maintain resource capacity and project demand across hub geography.
• Own hub-wide pipeline data quality using Salesforce/Certinia.
• Identify resourcing constraints and advise Director.
• Coordinate resourcing across Market Leads and hubs.
• Coordinate with CST to reflect growth-originated pipeline accurately.
• Monitor hub revenue targets and financial drivers; relate resourcing to commercial impact.
• Provide regular operational reporting to the Director.

Skills

Resource planning

P&L awareness

Salesforce / Certinia

Data analysis

Cross-functional collaboration

Governance & HSSE

Tools

Salesforce

Certinia

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the role

The Hub Operations Lead is the operational backbone of the delivery hub within our Projects and Development space at JLL. This role ensures that the hub runs effectively as a business unit, that projects are properly resourced, governed, and commercially managed and that the Director has the operational visibility needed to manage performance and meet financial targets.

The Hub Operations Lead leverages technology appropriately, designing and implementing improved workflows with clear, tangible benefit, guiding teams towards practical tools and avoiding technology for technology's sake. This is not a delivery role but an enabling one, success is measured by whether the hub is resourced correctly, governance is working, data is reliable, and the Director can make good decisions because they are given good information.

The Hub Operations Lead leads collaborative problem solving across hubs, working closely with other operations leads, market leads, and project delivery teams towards aligned goals.

Day to day responsibilities

• Maintain a current and forward-looking view of resource capacity and project demand across the full hub geography, matching onshore and JBS capacity to project requirements
• Use Salesforce/Certinia as the primary pipeline visibility mechanism, owning hub-wide pipeline data quality and ensuring standards are maintained across Market Leads
• Identify resourcing constraints or surpluses early and upscale to the Director with a recommended response
• Coordinate resourcing across Market Leads within the hub, arbitrating competing demands and identifying cross-market or cross-hub solutions where required
• Coordinate with the Client Solutions Team (CST) to ensure growth-originated pipeline is accurately reflected without duplication
• Maintain awareness of hub revenue targets, margin expectations, and key financial drivers, ensuring resourcing decisions are made with reference to commercial impact
• Support the Director in preparing hub financial reporting by providing accurate operational data
• Oversee compliance with JLL's project delivery framework, HSSE requirements, and governance standards across all markets
• Conduct and coordinate project reviews, health checks, and audits, maintaining hub-level registers of project risk, commercial exposure, and compliance status
• Manage day-to-day utilisation of JBS resources allocated to the hub, monitoring output quality and identifying opportunities to increase utilisation
• Provide regular operational reporting to the Director, resourcing, governance, and pipeline status
• Innovate and seek continuous improvement, design and implement improvements and solutions where friction is identified
• Foster a culture that is commercially rigorous, client-focused, and people-positive, holding direct reports accountable through clear expectations and honest feedback
• Support the identification, development, and retention of talent, including building succession depth
• Build and maintain relationships with national leaders across other JLL business lines to facilitate cross-referral and joint client engagement

Key Skills Required

• Minimum 10 years of experience in project/construction management, operations, or programme governance, with demonstrated ability to run a business unit operationally
• Commercially literate, understands P&L drivers, margin management, and the link between resourcing decisions and financial outcomes
• Experience with resource planning, workforce management, or equivalent capacity management in a professional services or construction environment
• Proficiency in Salesforce, Certinia, or equivalent project and pipeline management systems
• Strong data discipline and analytical capability, able to synthesise resourcing and pipeline data into clear operational recommendations
• Collaborative and enabling operating style
• HSEQ governance experience and understanding of project delivery frameworks
• Experience working with offshore or blended delivery teams (JBS or equivalent) is an advantage

About us:

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Location:

On-site –Sydney, NSW

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at **********@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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