Operations Lead - Eating Disorder Recovery Support Service

endED Ltd; Woombye; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging (FBT)

Weekly wellbeing payment

12 paid wellbeing days

Job summary

endED Ltd in Queensland is seeking an experienced Operations Lead to oversee day-to-day operations, growth and sustainability of endED services, including House of Hope and Nurture Community Village. You will ensure services are safe, person-centred and recovery-focused while reporting to the Founder & Director and collaborating with the Senior Care Navigator and wider team.

The role requires heart-led leadership, strong governance, program coordination and proactive funding stewardship to

Qualifications

• Experience in operations, program management or service coordination in community services, health or not-for-profit sectors.
• Excellent written and verbal communication, problem-solving, organisational and project management skills.
• Knowledge of quality, compliance and governance frameworks.
• Lived experience of eating disorder recovery or supporting someone with mental health conditions (minimum three years recovered).

Responsibilities

• Oversee day-to-day operations of endED services including House of Hope and Nurture Community Village.
• Monitor service utilisation and lead development of new systems as required.
• Lead recruitment, interviews, onboarding and inductions with Board support and key stakeholders.
• Coordinate governance, quality, accreditation and continuous improvement activities.
• Build and maintain relationships with referring agencies to support transitions and funding opportunities.

Skills

Leadership

Team facilitation

Strategic planning

Problem solving

Communication

Project management

Tools

Microsoft Teams

SharePoint

Excel

Outlook

Splose

Halaxy

Job description

Operations Lead - Eating Disorder Recovery Support Service

endED provides psychosocial support services to empower recovery for people with eating disorders. We offer group programs for individuals and families, individual care navigation, short-term independent living accommodation, and programs that connect with the wider community. Our approach is grounded in lived experience and centred on recovery through community. We are currently developing new models of recovery support through the Nurture Community Village.

About the role

The Operations Lead manages the day-to-day operation, growth and sustainability of endED services, including House of Hope and Nurture Community Village. You'll make sure our services remain safe, person-centred and recovery focused. Reporting to the Founder& Director, you'll work closely with the Senior Care Navigator, the endED team, board members, volunteers, funders and external stakeholders.

Position Objectives

To ensure efficient, safe and effective operations of endED services.

To provide heart-led, collaborative leadership that values collective discernment, shared wisdom and fostersgenuine connection within the team.

To support participant recovery journeys through the delivery of integrated person-centred care.

To enable sustained delivery of quality services through funding strategies, staff support, and risk management.

To position endED for development in response to emerging evidence, funding opportunities and changing participant needs.

Key responsibilities

Efficient Service Operations

Oversee day-to-day operations of endED services including House of Hope and Nurture Community Village and the integration of these services and programs to support eating disorder recovery.

Oversee quality and participant safety, initiating and supporting development and review of service agreements, participant information, policies and procedures.

Oversee House of Hope and Nurture Community Village facilities, including maintenance, contractors, safety requirements and site improvements.

Monitor service utilisation and operational needs to effectively lead projects and develop new systems as required.

Lead and support each service facilitator (Counsellor, Group Facilitators, and Care Navigators) with a heart-led relational approach.

Work closely with the wider team to coordinate operational priorities and maintain effective communication pathways across the organisation.

Chair weekly team meetings, case conferencing and reflective practice, creating space for thoughtful discussion.

Coordinate team training and team days that foster a positive, values-based culture.

Lead recruitment, interviews, onboarding and inductions with the support of the Board and other key stakeholders.

Work collaboratively with the Care Navigator Lead and endED team to ensure participants are connected with appropriate internal and external supports

Oversee participant agreements, tenancy management and resident onboarding for Nurture Community Village, including Village proceduresthat progress participants to alternative accommodation.

Build and maintain relationships with referring agencies to support smooth transitions between servicesand support thecontinuum of care.

Monitor participant flow and coordinate group facilitation when core facilitators are on leave.

Governance, quality and compliance

Maintain policies, procedures and quality systems.

Organise and support accreditation, audits and continuous improvement activities.

Ensure compliance with legislative, funding, privacy and WHS requirements.

Oversee risk management, identify emerging risks, manage incident reporting, risk registers and improvement actions.

Develop and implement an evaluation framework, including facilitating data collection that supports governance decision making, quality and fund raising.

Funding and stakeholders

Manage Queensland Health funding, budgets and reporting requirements.

Identify opportunities for funding and support grant applications and funder reporting.

Oversee contracts, service agreements, partnerships and MOUs.

Build and maintain relationships with health professionals, government, community organisations and funders and represent endED externally.

Contribute to planning for future growth and sustainability.

About you

Commitment to a relational and collaborative approach to leadership and service delivery with demonstrated competence in team facilitation, collaborative problem solving, and empowering others.

Experience with, or openness to learning about, lived-experience frameworks and how they can guide co-design practices within an organisation.

Strong experience in operations, program management or service coordination in community services, health or not-for-profit sectors.

Excellent written and verbal communication, problem-solving, organisational and project management skills.

Experience working within quality, compliance and governance frameworks.

Ability to work within professional, ethical and recovery-oriented practice frameworks, including maintaining appropriate boundaries, confidentiality and alignment with NEDC Practice Standards.

Confidence using Microsoft platforms (Teams, SharePoint, Excel, Outlook) and demonstrated experience with practice management and client record systems (e.g. Splose, Halaxy).

Current Queensland Driver Licence, Blue Card and National Police Check

Lived experience of eating disorder recovery or of supporting someone through an eating disorder, disordered eating, or other mental health conditions (minimum three years recovered).

Experience in not-for-profit, community health, mental health or lived experience sectors.

Experience with accreditation, quality standards or government-funded services.

Knowledge of the SCHADS Award and community sector operations.

Mental Health First Aid, Certificate IV in Mental Health Peer Work, EDQ Mentor Training or CCI Eating Disorder Coaching, or a willingness to undertake relevant professional development.

Why Join endED?

Support people, families, and carers to build hope, connection, and a life beyond an eating disorder.

Work as part of a collaborative team that values wellbeing, reflection, and sustainable practice.

Enjoy a varied role where no two days are the same and grow your skills across group facilitation, program coordination, quality improvement, and service development.

Not-for-profit salary packaging (FBT benefits) to increase your take-home pay.

We believe caring for others starts with caring for ourselves. Enjoy a weekly wellness payment and 12 additional paid wellbeing days each year to support your mental wellbeing and restoration.

Be part of something bigger than a job - helping to create a future where nobody faces an eating disorder alone.