Operations & IT Manager – Mission-Driven Nonprofit

Beaumont People; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Salary packaging benefits

Employee Assistance Program (EAP)

Supportive leadership team

Job summary

SAMSN is seeking an Operations Manager to report to the Chief Operating Officer and oversee operational, office management and IT support across the organisation. You will ensure smooth day-to-day operations while supporting service delivery and growth.

This hands-on role includes managing facilities, coordinating IT and office systems, and supporting admin functions with the Receptionist/Administration Officer. A calm, professional, trauma-informed approach is essential.

Qualifications

• Minimum 3–5 years' experience in an Operations Manager, Office Manager or similar role.
• Strong communication and administration skills.
• Advanced Microsoft 365 skills, including SharePoint and Excel.
• Tech-savvy with first-level IT support and external providers liaison.
• Experience in a trauma-informed environment and handling sensitive subject matter.
• Emotional maturity, professionalism and a calm, grounded approach.
• Experience handling inbound enquiries with empathy and professionalism.
• High initiative, discretion and attention to detail.
• Current NSW Working With Children Check and National Police Check, or willingness to obtain.

Responsibilities

• Overseeing the overall functioning, presentation and safety of the office.
• Managing facilities, office supplies, equipment and service providers.
• Coordinating workplace health and safety activities and implementing improvement initiatives.
• Providing IT support to staff and acting as the key liaison with external IT providers.
• Purchasing, setting up and maintaining office and IT equipment.
• Researching and implementing new systems, applications and technology solutions.
• Maintaining asset registers, records and operational documentation.
• Monitoring and responding to organisational enquiries and shared inboxes.
• Assisting with accounts payable administration, invoice processing and finance support.
• Managing organisational insurances and fleet administration.
• Supporting the coordination and promotion of workshops, programs and events.
• Providing high-quality administrative support across the organisation.
• Acting as a backup for reception and executive support functions when required.

Skills

Communication

Administration

IT support

Stakeholder liaison

Education

Business or Administration qualification

Tools

Microsoft 365

SharePoint

Excel

Job description

SAMSN is seeking an Operations Manager to report to the Chief Operating Officer and oversee operational, office management and IT support across the organisation. You will ensure smooth day-to-day operations while supporting service delivery and growth.

This hands-on role includes managing facilities, coordinating IT and office systems, and supporting admin functions with the Receptionist/Administration Officer. A calm, professional, trauma-informed approach is essential.