Operations & Hospitality Manager

Cartier; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Cartier is seeking an Operations & Hospitality Manager to lead boutique operations for the SEAO region, reporting to the Boutique Director. The role focuses on optimizing performance, profitability, and client experience while cultivating a high-performing, client-centric team that upholds Maison standards.

You will drive daily operations, recruit and mentor the team, maintain brand image and hospitality excellence, oversee stock and digital tools, and ensure compliance and maintenance.

Qualifications

• Solid experience in luxury retail operations and hospitality management.
• Proven ability to lead and develop high-performing teams.
• Strong focus on client journeys and service excellence.
• Track record of driving operational efficiency and compliance.
• Experience implementing digital tools and processes in retail.

Responsibilities

• Drive 360° Boutique Daily Operations: optimize staff scheduling, improve processes, and ensure safety.
• Lead and mentor the team, promote Cartier principles, and develop learning priorities.
• Maintain brand image and hospitality standards through visual displays and client experiences.
• Manage stock, inventory, back-of-house, and loss prevention strategies.
• Oversee compliance, maintenance, and use of digital tools to support operations.

Skills

Boutique operations

Leadership

Client experience

Operational excellence

Team development

Digital tools

Job description

Reporting to the Boutique Director, the Operations & Hospitality Manager role is a key leadership position responsible for assisting in optimizing boutique performance, profitability, and operational excellence across the SEAO region. The goal is to drive seamless daily boutique operations, elevate client experience, and cultivate a high-performing, client-centric team environment while maintaining the highest Maison standards.

How Will You Make an Impact?

We are looking for an operational leader who will optimize boutique performance and elevate our client experience.

You Will

• Drive 360° Boutique Daily Operations: Maximize efficiency through optimized staff scheduling, continuous improvement initiatives, and robust security/safety procedures. Act as the primary operational referent to resolve daily floor challenges and enable teams to focus on client engagement.
• Empower & Lead the Team: Recruit, inspire, and mentor a high-performing team. Drive learning and development priorities, cultivate a positive and empowering team culture, and promote Chez Cartier principles across all touchpoints.
• Champion Brand Image & Hospitality Standards: Ensure the boutique consistently reflects Maison standards through impeccable visual displays, wardrobe and grooming excellence, and world-class hospitality experiences.
• Optimize Stock Management & Flows: Manage inventory, supplies, assets, and back-of-house execution. Implement robust loss prevention strategies, oversee repairs and spare parts, and ensure stock availability to support commercial performance.
• Oversee Compliance, Maintenance & Digital Operations: Lead the adoption of digital tools and processes, ensure strict adherence to internal policies and audit standards, and maintain boutique facilities to align with brand expectations.

How Will You Experience Success With Us?

We believe in shared success and understanding that with your actions you elevate your team and the Maison.

To Contribute To Team Success, You Will Demonstrate

• Relevant Luxury & Retail Expertise: Solid experience in retail operations, hospitality management, and team leadership, ideally within the luxury sector.
• Operational & Analytical Excellence: Strong organizational skills, attention to detail, and a continuous improvement mindset with a track record of driving operational efficiency and compliance.
• Exceptional Leadership & People Skills: Proven ability to coach, empower, and inspire teams, fostering collaborative relationships and a culture of continuous learning and development.
• Client-Centric & Hospitality Mindset: A strong commitment to delivering exceptional client journeys, seamless floor traffic management, and impeccable brand standards.
• Problem-Solving & Agility: Strong decision-making abilities with the capacity to proactively resolve operational challenges in a fast-paced environment.
• Digital Proficiency: Expertise in utilizing modern retail productivity tools, inventory management systems, and digital operational platforms.

How Do We Keep You Smiling

• A great opportunity to be a part of a dynamic, passionate, and diverse team.
• The chance to work collaboratively with an array of creative, strategic, and operational minds within an iconic Maison.
• We offer a plethora of opportunities within Cartier and the wider Richemont Group to help you develop and take your career to the next level.

Your Journey With Us

Our recruitment process is designed for mutual discovery. Here is what to expect:

• Initial Call: A conversation with our Talent Acquisition team to discuss the role, team, and Richemont/Cartier.
• Interviews: Meetings with key business leaders to explore your expertise and vision.
• Executive Discussion & Background Checks: Once the final candidate is identified we will commence background checks as we prepare an offer