Team Leader

Cartier; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Cartier in Sydney seeks a dynamic Sales Team Leader to drive daily boutique operations, mentor staff, achieve sales targets and elevate client experiences throughout the shopping journey. You will lead a team, manage performance, and participate in recruitment and development strategies to maintain Cartier’s luxury standard.

The role emphasizes leadership, customer service excellence, and a proactive, adaptable attitude in a fast-paced luxury environment.

Qualifications

• 3+ years in a Luxury Retail Managerial role.
• Excellent verbal and written communication skills.
• Strong client-service orientation and leadership presence.
• Well-organized with high attention to detail and business acumen.
• Proactive, adaptable, and able to manage negotiations and client events.

Responsibilities

• Lead Team Management & People Development: oversee daily management, training, coaching, recruitment support.
• Oversee Boutique Operations and Performance Management: ensure policy compliance, manage client/sales tools, analyze performance, drive action plans.
• Drive Sales Achievements & Client Portfolio Development: deliver exceptional client experiences, manage negotiations, represent the Maison at events, achieve sales targets.

Skills

Leadership

Sales management

Customer service

Communication

Training & coaching

Tools

POS System

Job description

Be a part of our Team! Reporting to the Deputy Manager, the Sales Team Leader role is responsible for ensuring the efficiency of daily operations within the Cartier boutique. They are accountable for team performance, actively involved in mentoring new employees, achieving sales targets, and ensuring an exceptional client experience before, during, and after a sale. If you have a passion for creating luxury and enjoy working within a dynamic and inclusive team, we welcome your application.

HOW WILL YOU MAKE AN IMPACT?

We are looking for a dynamic leader who will drive operational excellence and elevate our client experience.

As Flagship Sales Team Leader You Will

• Lead Team Management & People Development: Drive team performance, motivation, and engagement, overseeing daily management, training, and coaching of sales staff, and contributing to recruitment and people development strategies.
• Oversee Boutique Operations and Performance Management: Ensure compliance with all policies and guidelines, manage client and sales tools, analyze boutique performance, and support the implementation of action plans to achieve sales targets, including inventory participation.
• Drive Sales Achievements & Client Portfolio Development: Deliver exceptional client experiences, master sales processes, adapt to client needs, manage negotiations, represent the Maison at client events, achieve sales targets, and cultivate strong client relationships.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We Believe In Shared Success And Understanding That With Your Actions You Elevate Your Team And The Maison. To Contribute To Team Success, You Will Demonstrate

• 3+ years in a Luxury Retail Managerial role
• Maturity, personal leadership, and assertiveness.
• Excellent verbal and written communication skills.
• A strong work ethic and a passion to deliver excellent client service.
• Well-organized with a high level of accuracy and strong business acumen.
• Well-developed problem-solving skills with the ability to follow through and provide solutions, including managing and diffusing difficult situations.
• Proactive and positive attitude towards colleagues and clients.
• Flexibility and adaptability to changes.
• Exceptional grooming and personal presentation.
• Experience within luxury retail.

HOW DO WE KEEP YOU SMILING?

• A great opportunity to be a part of a dynamic and diverse team
• The chance to work collaboratively with an array of creative and strategic minds, both locally and globally
• We offer a plethora of opportunities within Cartier and the wider Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US

Our recruitment process is designed for mutual discovery. Here is what to expect:

• Initial Call: A conversation with our Talent Acquisition team to discuss the role, team, and Richemont/Cartier.
• Interviews: Meetings with key business leaders including the Boutique Management team, HR Team and Commercial Director, to explore your expertise and vision.
• Background checks: The successful candidate will commence their journey with the Maison after all required pre-employment screenings have been completed.