Operations Executive

Sportsbet Pty Ltd; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Annual leave 25 days

Hybrid work policy

Home office allowance

Parental leave support

Hack days

Career development programs

Wellness perks

End of trip facilities

Healthy office perks

Job summary

Sportsbet Pty Ltd in Melbourne is seeking an Operations Executive within Risk and Trading. You will deliver best-in-class customer experiences across sportsbook brands, manage operational tasks, resolve issues, and collaborate with trading teams to ensure timely outcomes.

The role suits problem solvers who thrive under pressure, with a customer-focused approach, strong attention to detail, and a commitment to continuous improvement. Works in a fast-paced, hybrid environment in Melbourne.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong organisational skills and ability to manage multiple priorities.
• High computer literacy and quick learning of systems and processes.
• Effective written and verbal communication across stakeholders.
• Track record of driving process improvements and delivering results under pressure.

Responsibilities

• Manage and resolve settlement errors, ensuring accuracy in market outcomes and maintaining detailed records.
• Monitor, track, and escalate customer service queries, delivering timely resolutions.
• Identify opportunities to improve processes and share knowledge across Trading Operations teams.
• Build relationships with Sports Trading and Trading Operations teams to proactively manage issues.
• Anticipate and address customer concerns for a seamless experience across touchpoints.

Skills

Customer service

Operations

Process improvement

Stakeholder comms

Problem solving

Job description

About Us

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science).
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.

About The Role

As a Operations Executive within Risk and Trading, you’ll play a critical role in delivering a best‑in‑class customer experience across key UK & Ireland sportsbook brands. Reporting to the Global Services Team Lead, you’ll work in a fast‑paced environment where no two days are the same, managing operational tasks, resolving customer‑impacting issues, and collaborating with trading teams to ensure accurate and timely outcomes. This is an exciting opportunity for someone who enjoys problem solving, thrives under pressure, and is passionate about delivering exceptional customer experiences.

Responsibilities Include:

• Manage and resolve settlement errors, ensuring accuracy in market outcomes and maintaining detailed records to support continuous improvement.
• Monitor, track, and communicate escalated customer service queries, delivering timely and effective resolutions.
• Identify process improvement opportunities and support knowledge sharing across Trading Operations teams to enhance efficiency.
• Build strong relationships with Sports Trading and Trading Operations teams to proactively manage issues impacting customers.
• Anticipate and address customer concerns, ensuring a seamless and positive experience across all touchpoints.

About You

You are customer‑focused, adaptable, and energised by working in a dynamic operational environment. You enjoy tackling complex situations in real time and can confidently make decisions under pressure. Naturally curious and solutions‑oriented, you challenge the status quo, seek opportunities to improve processes, and collaborate effectively with others to achieve the best outcomes. You bring a positive attitude, strong attention to detail, and a commitment to learning and continuous improvement.

What You Will Bring

• Experience delivering excellent customer service and resolving issues in a fast‑paced operational environment.
• Strong organisational skills, attention to detail, and the ability to effectively manage multiple priorities.
• High computer literacy and the ability to quickly learn systems, tools, and operational processes.
• Effective written and verbal communication skills with the ability to engage a variety of stakeholders.
• A track record of driving process improvements, solving problems, and delivering results under pressure.

The Perks

We work hard and play hard, so along with a competitive salary and generous performance‑based bonus for permanent staff members, here’s some of our other perks:

• 25 days annual leave (that’s right, an additional week’s leave!)

• Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.

• Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.

• Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.

• Access to outstanding career development programs, including expert‑led internal training and external learning opportunities (staff allowance for personal development)

• Weekly concierge service including free massages and nail appointments – all onsite in our Melbourne office!

• Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events

• End of trip facilities with onsite table tennis and pool tables

• Discounted health insurance and free flu jabs yearly.

Our Focus on Diversity, Equity & Inclusion

We don’t just support diversity– we celebrate it! This is a workplace where you can thrive and feel safe to bring your whole authentic self to work.

We’re an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.

If you think you’d be a great fit but don’t necessarily meet everything in the job description, please still get in touch.