Operations Engineer Enr

Motorola Solutions; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

Motorola Solutions is seeking an experienced Operations Engineer to own the technical operation and maintenance of Dimetra, Astro P25 and MOTOTRBO systems across Australia and nearby regions. You will support NOCC and field staff, log incidents, and mentor junior engineers.

The role requires tertiary engineering qualifications and relevant certifications. Travel 25–50% is expected with on-site duties in Melbourne, VIC, AU.

Qualifications

• Tertiary qualifications in Electronics / Computer Systems Engineering or similar.
• Experience with Dimetra, Astro P25 and MOTOTRBO systems is highly valued.
• Industry certifications (CCNP, MCP) and server/networking skills desirable.

Responsibilities

• Oversee technical operation and maintenance of Dimetra, Astro P25 and MOTOTRBO systems across Australia, New Zealand and New Caledonia.
• Provide high-end technical engineering support and escalation for NOCC staff and field engineers.
• Log and track issues using incident management software and document resolutions.
• Act as local subject matter expert for 3rd party service equipment and systems.
• Mentor junior technical staff and participate in after-hours on-call rotations.

Skills

Network design

LAN/WAN

Server maintenance

VMware

Linux

Windows Server

Active Directory

Education

Electronics / Computer Systems Engineering

Tools

CCNP

MCP

Active Directory

Windows Server 2016/2019

VMware

Linux

Firewalls

Job description

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

To provide high quality technical and operational support for customer infrastructure and subscriber technologies / systems supplied by Motorola Solutions, and to provide technical excellence and leadership to other members of the project & operations engineering and Support Services group ensuring Total Customer Satisfaction and compliance to contractual Key Performance Indicators.

Job Description

• Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the Dimetra and Motorola Astro P25 and MOTOTRBO systems across Australia, New Zealand and New Caledonia.
• Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the Dimetra and Astro P25 and MOTOTRBO systems including Central and Remote Sites, Microwave /MUX Distribution System, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems.
• Act as a technical escalation point for Network Operations Control Centre (NOCC) staff and Field Engineers requiring technical assistance.
• Provide technical user support and customer service. Be available (via phone and physically) to NOCC CSOs and CSTs and/or users requiring technical assistance.
• Participate in regular on call roster for afterhours call out from the NOCC to resolve urgent system problems.
• Support after-hours planned maintenance and system upgrade activities.
• Become the local engineering subject matter expert for 3 rd party service equipment and systems.
• Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk tickets using incident/call tracking software.
• Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution.
• Produce and/or update "as-built" documentation for directly supported systems, as required.
• Ensure supported system installation and configuration is in accordance with documentation and Motorola Quality Installation Standards.
• Manages resources for deployment (directs field or surveillance staff).
• Provide ad hoc general support and training to Motorola dealers from time to time.
• Travel to customer's site as necessary to meet business requirements.
• Other duties as assigned by the Operations Manager or other applicable management staff.
• Provides short and long term in depth analysis and investigation of problems.
• Work with Professional Services System Integration project management and engineering staff from time to time for assistance with project activities, as required and approved by direct line management.
• Represents the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equip/network performance problems.
• Identify and develop work instructions, procedures and policies (surveillance, analysis and testing).
• Conducts network testing, integration and certification.
• Mentors junior technical staff.
• Undertake special projects and other duties.

Basic Requirements

• Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience Will be considered as an alternative).

Highly Desirable

• Cisco Certified Network Professional (CCNP)

• Microsoft Certified Professional (MCP) or similar.
• Additional qualifications (or significant industry experience) with regard to:
• Microsoft Active Directory
• Microsoft Windows Server 2016/2019
• Server maintenance skills - hardware and software
• Network design, planning and implementation experience including management of multiple LANS through unusual DMZ firewall router configurations
• Administration configuration, fault finding and maintenance of networks, LAN,WAN, routers, switches, servers, workstations and applications
• HP/VMWare/LINUX experience.
• Network Security skills including intrusion detection devices firewalls and anti-virus

Travel Requirements

25-50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

Operations Engineer ENR Melbourne, VIC, AU