Network Engineer

Green Light; City of Brisbane; On-site; AUD 90,000 - 130,000; Full time

Job summary

Green Light invites applications for a Network Engineer to join the client team on a 12-month assignment based in Brisbane. The role is fully onsite, with responsibilities spanning operation, maintenance and upgrades of Dimetra and Astro P25 systems across Australia, NZ and New Caledonia.

You will act as a technical escalation point for NOCC staff and field engineers. Essentially, you will perform system support, documentation and after-hours duties, becoming the local SME for third-party

Qualifications

• Tertiary qualifications in Electronics or Computer Systems Engineering or equivalent experience is essential.
• Cisco/Juniper certifications and ITIL Foundation are highly desirable.
• Additional qualifications or substantial industry experience in related networking and security are advantageous.

Responsibilities

• Maintain and operate Dimetra and Astro P25 systems across Australia, New Zealand and New Caledonia.
• Provide high-end technical, engineering and upgrade support for main systems and subsystems.
• Act as escalation point for NOCC staff and Field Engineers requiring technical assistance.

Education

Tertiary Qualifications in Electronics / Computer Systems Engineering or similar

Tools

Cisco Certification

Juniper Certification

ITIL Foundation Certificate

Job description

Network Engineer

• 12-Month Assignment with potential to extend
• Fully onsite

• 12-Month Assignment with potential to extend
• Fully onsite
• Brisbane based

Green Light have a requirement with our client partner for Network Engineer to join their team on a 12 month assignment

Responsibilities

• Primarily responsibility for the overall technical operation and maintenance of systems and subsystems of the Dimetra and Astro P25 systems across Australia, New Zealand and New Caledonia.
• Ongoing high end technical, engineering and upgrade support for main systems and subsystems used on the Dimetra and Astro P25 systems including Central and Remote Sites, Microwave /MUX Distribution System, Console Dispatch System, Voice/Telephony Logging Systems associated LAN/WANs, external interfaces and Network Management Systems.
• Act as a technical escalation point for Network Operations Control Centre (NOCC) staff and Field Engineers requiring technical assistance.
• Provide technical user support and customer service. Be available (via phone and physically) to NOCC CSOs and CSTs and/or users requiring technical assistance.
• Participate in regular on-call roster for after-hours call out from the NOCC to resolve urgent system problems.
• Support after-hours planned maintenance and system upgrade activities.
• Become the local engineering subject matter expert for 3rd party service equipment and systems.
• Follow standard Operational and Help Desk operating procedures; accurately log and update all Help Desk tickets using incident/call tracking software.
• Escalate to management any systemic issues that are operational and customer impacting to engage further engineering support for root cause and resolution.
• Produce and/or update “as-built” documentation for directly supported systems, as required.
• Ensure supported system installation and configuration is in accordance with documentation and Quality Installation Standards.
• Manages resources for deployment (directs field or surveillance staff).
• Provide ad hoc general support and training to dealers from time to time.
• Travel to customer’s site as necessary to meet business requirements.
• Other duties as assigned by the Operations Manager or other applicable management staff.
• Provides short and long term in depth analysis and investigation of problems.
• Work with Professional Services System Integration project management and engineering staff from time to time for assistance with project activities, as required and approved by direct line management.
• Represents the operational engineering support to Management and /or vendors (or other support groups as applicable) in the resolution of equip/network performance problems.
• Identify and develop work instructions, procedures and policies (surveillance, analysis and testing).
• Conducts network testing, integration and certification.
• Mentors junior technical staff.

Essential

• Tertiary Qualifications in Electronics / Computer Systems Engineering or similar (Extensive industry experience will be considered as an alternative).

Highly Desirable

• Cisco Certified Network Certification or equivalent
• Juniper Certification
• ITIL Foundation Certificate

Desirable

• Microsoft Certified Professional (MCP) or similar.
• Additional qualifications (or significant industry experience) with regard to:
  • Microsoft Active Directory
  • Microsoft Windows Server 2016/2019
  • Server maintenance skills - hardware and software
  • Network design, planning and implementation experience including management of multiple LANS through unusual DMZ firewall router configurations
  • Administration configuration, fault finding and maintenance of networks, LAN,WAN, routers, switches, servers, workstations and applications
  • HP/VMWare/LINUX experience.
  • Network Security skills including intrusion detection devices firewalls and anti-virus
  • SQL database

About the company

We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to ***************@greenlightworldwide.com or call [phone].