Operations & Customer Service Associate

Carpet Call; Brisbane; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Friendly and supportive office

Biannual social events

Complimentary snacks

Regular onsite team lunches

Job summary

Carpet Call Australia is seeking an Operations and Customer Service Team Member at our head office in Loganlea, Brisbane South-side. The role focuses on supporting the Sales team, handling administrative and sales tasks, and delivering exceptional customer service with a positive, can-do attitude.

You will manage a range of duties including organising stock, processing invoices, and coordinating communications.

Qualifications

• Exceptional customer service, interpersonal and communication
• A polished and polite telephone manner
• Capability to work independently and in a team
• Decision making ability and a sense of responsibility
• Strong attention to detail
• Excellent time management and organisational skills
• Adjust quickly to new responsibilities and tasks
• Ability to prioritise and multi-task in a fast-paced environment
• Ideally experience in an administration, call centre or customer service based role

Responsibilities

• Provide administrative support to our Retail Stores
• Assist with aftersales and maintenance requests
• Scheduling jobs and confirming inventory requirements
• Processing of invoices and purchase orders
• Provide administrative support within the Operations team
• Responding to incoming communications within a timely manner
• Assist with a monthly stock take

Skills

Exceptional customer service

Interpersonal communication

Polished telephone manner

Independent and team work

Attention to detail

Time management

Organisational skills

Multi-tasking

Job description

Carpet Call Australia is seeking an Operations and Customer Service Team Member at our head office in Loganlea, Brisbane South-side. The role focuses on supporting the Sales team, handling administrative and sales tasks, and delivering exceptional customer service with a positive, can-do attitude.

You will manage a range of duties including organising stock, processing invoices, and coordinating communications.