Operations Coordinator

Transport for NSW; Coopers Shoot; On-site; AUD 123,000 - 132,000; Full time

Benefits offered by this job

5 weeks annual leave

Penalty and overtime rates

Job summary

Transport for NSW is seeking a candidate for a Permanent Full-Time role in regional NSW. Based at the Regional Transport Management Centre, you will operate tunnel and traffic management systems, coordinate responses to incidents, and work a rotating 24/7 roster to ensure smooth travel on the State network.

Five weeks annual leave and overtime rates apply. You will identify congestion, assess impacts on corridors, and collaborate with stakeholders to deliver reliable journeys for the NSW

Qualifications

• Experience coordinating with professionals across levels and divisions.
• Sound judgement and risk mitigation in transport environments.
• Strong communication and stakeholder management skills.

Responsibilities

• Operate network and tunnel management systems and coordinate responses to events.
• Work with Transport Management Centre to optimise customer experience on regional NSW networks.
• Identify congestion and assess impacts on transport corridors and routes.
• Operate control systems for state networks including tunnel systems and VMS/VS signs.
• Work a 24/7 rotating roster with penalty and overtime rates and five weeks annual leave.

Skills

Network management

Stakeholder management

Risk mitigation

Decision making

Incident coordination

Tools

Traffic management systems

Tunnel management systems

Job description

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: McLeods Shoot, NSW, AU, 2479

Job reference number: 111322

Employment type: Permanent Full-Time

Salary range: $122570.0-$131527.0

You thrive in a fast-paced team environment that challenges you.

Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.

In this role, you'll:

Work within our Regional Transport Management Centre within the Operations Coordination Branch of the Coordinator General division at Transport for NSW, with a focus on operating a range of network and tunnel management systems; and coordinating responses to planned events and unplanned incidents.

This role will see you working closely with our Transport Management Centre’s traffic operations room while focusing on the achievement of team goals and objectives to optimise the customer experience when travelling on the State transport network in Regional NSW.

You will Identify and assess unusual congestion and delays, including any impacts to transport corridors or routes. This will see you operate control systems for the State network (traffic and tunnel) in regional NSW, including tunnel ventilation, power, fire and drainage systems, and network management devices, such as variable message signs, variable speed limit signs and lane use management signs.

This is a 24/7 operations centre and therefore you will be required to work a rotating roster covering day and night shifts and often be available on public holidays throughout the year as required. As these are shift work positions, attractive penalty and overtime rates, along with 5 weeks annual leave per year will apply.

For more information on this position and business unit, view the role description and information pack.

About You

Your experience will be in coordinating with professionals across levels and divisions and with a proven ability to exercise sound judgement, risk mitigation and problem-solving in a transport and tunnel environment.

You’re recognised for your experience in network management and computerised electronic traffic and transport systems, together with a sound understanding of network management, along with effective communication, organisational and stakeholder management skills.

You are also able to support the management of unplanned incidents, including evaluating and reporting on outcomes, engaging with high-profile stakeholders, and managing tight deadlines and high-pressure situations.

This is a Roads and Maritime Services Award USS Grade 8 Permanent Full-Time role based onsite at McLeods Shoot at the Regional Transport Management Centre.

Who We Are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Applications close 11:59 PM Friday 25 September, 2026.

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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