Operations Coordinator

Department of Transport and Major Infrastructure; City Of Stirling; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working arrangements

Salary packaging options

Generous leave entitlements

Job summary

Department of Transport and Major Infrastructure is seeking an Operations Coordinator to support Vehicle Services. You will coordinate resources, monitor workloads, forecast demand and schedule activities to ensure targets are met.

The role involves analysing data, preparing reports and collaborating with stakeholders to improve processes. You will develop and review policies, provide training, and contribute to quality assurance to ensure services comply with legislation and standards.

Qualifications

• Experience applying contemporary workforce management principles (planning, forecasting, scheduling) to meet targets.
• Strong written/verbal/interpersonal communication; ability to prepare reports and procedures.
• Analytical/problem-solving skills, ability to work independently or in teams; experience with QA and policy interpretation.

Responsibilities

• Coordinate resources and monitor workloads to meet operational targets.
• Analyse activity and prepare statistical reports for performance review.
• Develop, review and implement policies and procedures; provide training and support to team members.
• Engage with internal and external stakeholders to support service delivery.
• Contribute to quality assurance and ensure compliance with legislation, policies and standards.

Skills

Workforce planning

Forecasting

Scheduling

Resource coordination

Written and verbal communication

Analytical thinking

Quality assurance

Legislation interpretation

Job description

The Opportunity

Coordinate resources, strengthen quality and support reliable service delivery Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation and leaders in providing safe, accessible, sustainable and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

As the Operations Coordinator, you will play an important role in supporting the effective delivery of Vehicle Services. You will monitor workloads and coordinate human and physical resources using planning, forecasting and scheduling processes to help the team meet operational targets. You will analyse activity and prepare statistical reports, develop and review policies and procedures, provide training and support to team members, and engage with internal and external stakeholders. You will also contribute to quality assurance and help ensure services comply with relevant legislation, policies and required standards. For further information about the role, please review the attached Job Description Form (JDF) or contact Deon Bost, Team Leader on [phone] or [e-mail]. There is currently one permanent position available for immediate filling. Applicants assessed as suitable through this process may receive further offers of employment (fixed term or permanent) in this or similar roles for a period of twelve (12) months from date of first appointment.

About you

• You have demonstrated experience applying contemporary workforce management principles, including planning, forecasting, scheduling and coordinating resources to meet operational targets.
• You bring sound written, verbal and interpersonal communication skills, with the ability to prepare reports, business processes and procedures, provide training and support, and engage effectively with internal and external stakeholders.
• You have well-developed analytical and problem-solving skills, can work independently and collaboratively, and have experience applying quality assurance principles and interpreting relevant legislation, policies and procedures.

Why Join Us?

We invite you to Be Part of Something REAL . At DTMI, you'll do more than design and deliver training programs. You'll help build the capability of one of Western Australia's largest customer-facing government services, supporting outcomes that impact millions of Western Australians every year.

• Meaningful work that contributes to safer roads, secure identities and better services for our community.
• The opportunity to lead a team and influence learning and development outcomes across Driver and Vehicle Services.
• Flexible working arrangements that support work-life balance.
• Ongoing learning, development and career progression opportunities across DTMI and the wider Transport Portfolio.
• A collaborative and supportive culture where your ideas, expertise and contributions are valued.
• A competitive salary, 12% employer superannuation contributions and salary packaging options.
• Generous leave entitlements, including annual leave, public service holidays and long service leave.
• Access to health, wellbeing and employee support programs.

Applications for this opportunity close at 3pm on Monday 16, November 2026.

Please ensure your application is submitted on time, as late applications will not be accepted. DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants.

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at [e-mail] or [phone].