Operations Coordinator

United Parcel Service, Inc.; Adelaide; Presencial; AUD 60.000 - 80.000; Tempo integral

Resumo da vaga

United Parcel Service Sweden Aktiebolag is seeking an Operations Coordinator to monitor inbound and outbound shipments, coordinating with multiple departments and using Maestro to plan and track import/export activities. The role emphasizes accuracy, timely communication, and adherence to SOPs within a dynamic freight environment.

The ideal candidate brings experience in customer service within international air freight or distribution, strong attention to detail, and proficiency with MS Office

Qualificações

• Professional experience in customer service operations.
• Preference for knowledge of international air freight, logistics or distribution.
• Commitment to quality and attention to detail.
• Strong customer focus.
• Team player, self-motivated to succeed.
• Proficient in MS Office / Excel / Word.

Responsabilidades

• Monitor inbound and outbound shipments daily to ensure on-time delivery.
• Use Maestro system to plan, execute and monitor import/export shipments.
• Coordinate collections, deliveries, drop-offs and recoveries with other departments and offices.
• Maintain communication with Packaging Team for supplies for shipments.
• Prepare and maintain temperature controlled shipments as required.

Conhecimentos

Customer service operations

International logistics

Pharmaceutical industry knowledge

Attention to detail

Team collaboration

Ferramentas

MS Office

Excel

Word

Descrição da vaga

Job Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Main Duties and Responsibilities

• The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.
• Work with our operating system "Maestro" to Plan, execute and monitor import & export shipments
• Coordinate collections, deliveries, drop offs and recoveries with other departments / Marken Offices / Agent and drivers.
• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.
• Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes
• Prep and maintain temperature controlled shipments as required .
• Provide the proper documentation to the agent/ Marken Driver for collections, deliveries, drop offs and recoveries.
• Confirm that every recovery is complete by matching the information against the manifest during reception process.
• Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.
• Notify any discrepancies to the respective department, agent or Marken Office and update Maestro accordingly.
• Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill "MAWB" consignment instructions.
• Define the best possible route to dispatch the shipment to its final destination.
• Condition shipments as required and update the proper milestones in Maestro.
• Obtain a booking with the airline and consign the MAWB as instructed.
• Enter the Route Leg for International Flights.
• Send the Alert through Maestro.
• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.
• Use Daily Schedule Report and update Maestro with all departures from the airport
• Handling of irregularities
• Perform additional administrative work as deemed necessary.

Qualifications

• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
• Preference for existing knowledge and experience of the pharmaceutical and clinical trial industry
• Commitment to quality and attention to detail
• Strong customer focus
• Team player / self-dependent / motivated to succeed
• Proficient in MS Office / Excel / Word

Employee Type

Permanent

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