Operations Controller (Aviation)

Toll Group; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Toll Group in Sydney Olympic Park / Bankstown NSW is seeking two Operations Controllers to join our National Operations Centre. You will monitor, coordinate and optimise daily flight operations across our aeromedical and aviation network in a fast-paced, high-reliability environment.

This role involves crewing and rostering, disruption management and stakeholder coordination with internal teams, leadership, crew and external partners.

Qualifications

• Experience in aviation, operations control, logistics, or scheduling environments.
• Exposure to rostering or crewing systems (Air Maestro) highly desirable.
• Excellent communication and stakeholder management capability.
• Strong problem-solving skills with the ability to operate under pressure.
• High attention to detail and organisational capability.
• Ability to work a full rotating 24/7 roster.

Responsibilities

• Live Operations Control: Manage daily flight operations across the network.
• Monitor and maintain operational schedule integrity.
• Lead disruption management and coordinate recovery activities.
• Crewing & Rostering: Manage crew allocation across live operations and forward planning.
• Adjust rosters as required and proactively resolve gaps or conflicts.
• Communication & Coordination: Act as the central point of coordination between key stakeholders.
• Liaise closely with internal operations teams, leadership, crew and external partners.
• Ensure clear, timely communication during operational disruptions or escalations.
• About You: You are a proactive and resilient operations professional who thrives in a fast-paced, high-pressure environment.
• You bring strong coordination skills, sound judgment and the ability to make timely decisions that support safety and service delivery.

Skills

Aviation operations

Scheduling

Rostering systems

Communication

Stakeholder management

Disruption management

Problem solving

Attention to detail

Shift work

Tools

Air Maestro

Job description

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

Toll Aviation is an experienced provider of crewed and uncrewed specialised operations and training, delivering both standalone and integrated solutions to support Government, Defence and the civil sector. Toll Aviation combines the operational and training expertise of Toll Helicopters, Toll Fixed Wing, Toll Uncrewed Systems and The ACE Training Centre.

Operations Controller | 2 Positions Available

Sydney Olympic Park / Bankstown NSW

We are currently seeking two Operations Controllers to join our team, supporting our National Operations Centre (NOC) and delivering real-time operational coordination across our aeromedical and aviation network.

As an Operations Controller, you will play a critical role in monitoring, coordinating and optimising daily flight operations. Working in a fast-paced, high-reliability environment, you will ensure operational continuity, safety and service delivery, while supporting key emergency services and government stakeholders.

This is a unique opportunity to be at the centre of real-time aviation operations and decision-making.

Key Responsibilities

Live Operations Control

• Manage daily flight operations across the network
• Monitor and maintain operational schedule integrity
• Lead disruption management and coordinate recovery activities

Crewing & Rostering

• Manage crew allocation across live operations and forward planning
• Adjust rosters as required and proactively resolve gaps or conflicts

Communication & Coordination

• Act as the central point of coordination between key stakeholders
• Liaise closely with internal operations teams, leadership, crew and external partners
• Ensure clear, timely communication during operational disruptions or escalations

About You

You are a proactive and resilient operations professional who thrives in a fast-paced, high-pressure environment. You bring strong coordination skills, sound judgment and the ability to make timely decisions that support safety and service delivery.

• Experience in aviation, operations control, logistics, or scheduling environments
• Exposure to rostering or crewing systems (e.g. Air Maestro) highly desirable
• Excellent communication and stakeholder management capability
• Strong problem-solving skills with the ability to operate under pressure
• High attention to detail and organisational capability
• Ability to work a full rotating 24/7 roster

What Moves You

At Toll, we support your career growth and provide opportunities to develop your skills in a global logistics organisation. You'll be part of a collaborative team that values safety, performance and continuous improvement.

Why Join Toll?

• Rare opportunity within a centralised aeromedical operations environment
• Exposure to both fixed-wing and rotary aviation
• Clear career progression pathways aligned with expanding contracts
• Flexible working arrangements
• Entry into a specialised aviation operations career
• Supportive team culture focused on safety, performance and excellence

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.