Operations & Client Services Leader — Immediate Start

The Smiles Dentacare; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate start

Hands-on role

Leadership exposure

Supportive environment

Process improvements

Job summary

The Smiles Dentacare is seeking an experienced Business Operations & Client Services Coordinator to join our growing team in Australia. This hands-on role emphasises clear communication, strong organisation, and ownership of day-to-day processes across multiple locations.

You will coordinate schedules, manage inquiries, and drive improvements to operational workflows, while building positive relationships with clients, families and partners.

Qualifications

• Several years of experience in customer service, operations, office management, business coordination, client services, hospitality, education, healthcare administration, logistics, recruitment or another people-focused environment.

Responsibilities

• Communicate with clients, families, childcare centres, schools and partner organisations.
• Coordinate the day-to-day operations across multiple locations and manage tasks.
• Coordinate schedules, bookings and rescheduling across locations.
• Assist onboarding, training and support a positive, collaborative workplace.
• Identify inefficiencies and improve systems and processes.

Skills

Friendly and bubbly

Excellent communicator

Highly organised

Proactive

Strong problem solver

Job description

The Smiles Dentacare is seeking an experienced Business Operations & Client Services Coordinator to join our growing team in Australia. This hands-on role emphasises clear communication, strong organisation, and ownership of day-to-day processes across multiple locations.

You will coordinate schedules, manage inquiries, and drive improvements to operational workflows, while building positive relationships with clients, families and partners.