Operations Administrator

Kinetic Group; Mackay Regional; Hybrid; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellbeing support

Financial coaching

Nutritional coaching

Counselling and legal advice

Job summary

Kinetic Group in Mackay is seeking an Operations Administrator to keep our office and operations running smoothly while supporting our team and clients.

You will greet visitors, manage calls, payroll assistance, maintain records, and prepare reports. This role suits detail‑oriented multitaskers who thrive in a busy environment and value reliability and teamwork.

Qualifications

• Applicants must be based in Mackay.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritise in a fast-paced environment.
• Reliability and professionalism.
• Team player with a positive, flexible approach.
• Proficiency in MS Office and ability to learn internal systems.

Responsibilities

• Greeting clients and visitors, answering calls, and handling mail.
• Providing general admin support and assisting with weekly payroll.
• Responding to customer queries and logging/resolving complaints.
• Maintaining customer records, databases, platforms and systems.
• Preparing, consolidating and distributing reports.

Skills

Strong organisational skills

Excellent communication

Ability to multitask

Reliability

Team player

Positive, flexible approach

Tools

MS Office

Job description

The opportunity:

Join us as an Operations Administrator and play a key role in keeping our office and operations in Mackay running smoothly while supporting both our team and our clients.

You’ll be involved in:

• Greeting clients and visitors, answering calls, and handling mail.
• Providing general admin support and assisting with weekly payroll.
• Responding to customer queries and logging/resolving complaints.
• Maintaining customer records, databases, platforms and systems.
• Preparing, consolidating and distributing reports.

The boxes you’ll tick:

• Applicants must be based in Mackay.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service abilities.
• Ability to multitask and prioritise in a fast-paced environment.
• Reliability and professionalism.
• Team player with a positive, flexible approach.
• Proficiency in MS Office and ability to learn internal systems.

The benefits of working with us:

• We are Australasia's leading mass transit bus operator and are rapidly growing.
• We have a diverse, inclusive, and supportive work environment that enables you to succeed.
• We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.

About us:

Kinetic is Australia and New Zealand's largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport. We deliver these services through our team of over 7300 people and fleet of over 4900 buses.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

Kinetic is proud to be an Equal Opportunity Employer and our people represent the community which we service. We invite all suitably qualified persons of all sexualities, genders and cultures, including Aboriginal and Torres Strait Islander Peoples, to apply.