Operations Administrative Coordinator

Alfred Health; Australia; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

5 weeks annual leave

13 annual ADOs

Discounted health insurance

Car Parking

Onsite gym

Child care services

Close proximity to public transport

Job summary

Bayside Health in Melbourne is seeking an Operations Administrative Coordinator within the EVO program to support centralized inpatient and outpatient administration. You will lead referral-in, appointment scheduling, telehealth services and supervise the casual pool and senior ward clerks, reporting to the Operations Manager.

The role requires a healthcare or management degree, strong change management and communication skills, and a current Victorian driver's licence.

Qualifications

• Degree in healthcare, management or change management.
• Experience leading large-scale improvement projects.
• Experience working with diverse stakeholders.
• Proven management of healthcare teams.
• Understanding outpatient services and health sector.
• Strong change management skills.
• Excellent written and verbal communication.
• Able to plan, prioritise and delegate to meet deadlines.
• Current Victorian Driver's licence.

Responsibilities

• Support referrals-in, telehealth and patient portal operations.
• Coordinate inpatient and outpatient administrative workflows.
• Lead and support casual pool and senior ward clerks.
• Assist recruitment for administrative staff.
• Collaborate with clinical programs across sites.

Skills

Stakeholder management

Change management

Communication skills

Project oversight

Negotiation

Education

Bachelor's degree in healthcare/management

Job description

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people and a full range of services in between. More than 22,000 dedicated staff are focused on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development as we encourage all employees to strive and thrive. Bayside Health was formed following the merger of Alfred Health, Bass Coast Health, Gippsland Southern Health Service, Kooweerup Regional Health Service and Peninsula Health on 1 January 2026.

• Permanent position
• Full time (80 hours per fortnight + ADOs)
• Managers and Administrative Worker Grade 5
• Located at The Alfred
• Great staff benefits- including 5 weeks annual leave & 13 annual ADOs

The Department

The Emergency, Virtual care and Outpatients (EVO) Program is responsible for the delivery of emergency and paediatric clinical services across Bayside Health (Alfred), as well as several other clinical support services.

The EVO Program is responsible for several additional services that support the delivery of clinical care. These include GP Liaison Service, Health Information Service, Virtual Services, Specialist Clinics Support Unit and the Operations Support Unit.

The Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these are the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses.

These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging.

Patients are referred to outpatient services from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Bayside Health.

The Role

The Operations Administrative Coordinator within the Emergency, Virtual Care and Outpatient Program (EVO), is responsible for supporting operations and coordination of centralised inpatient and outpatient administrative teams. This includes leading and supporting the Referral-in, telehealth, patient portal, administrative casual pool, and senior ward clerks, with a focus on referral intake, appointment scheduling, enquiry management, telehealth services and inpatient administrative workflows.

The Operations Administrative Coordinator will also support recruitment for administrative staff as well as training provided by the outpatient reporting team. Close working relationships with the clinical programs across all sites are essential to ensure these requirements are fulfilled. The Referral-in team, casual administrative pool and senior ward clerks report to the Operations Administrative Coordinator.

This position reports to the Operations Manager, Outpatient Program.

Qualifications and Experience Required

Essential

• A degree in a relevant healthcare profession, management or change management field
• Experience managing large-scale improvement and change projects and overseeing multiple programs of work
• Experience working with diverse stakeholders and collaborating with people from different levels and roles
• Demonstrated experience in the management of healthcare teams
• Understanding of the healthcare sector and the strategic direction of non-admitted services
• Highly developed change management skills
• Excellent written and verbal communication skills
• Well-developed negotiation, problem solving, performance management and conflict resolution skills
• Demonstrated commitment to professional development
• Demonstrated ability to plan work, prioritise and delegate in order to meet deadlines
• Current Victorian Drivers licence

Desirable

• Understanding of the relevant policies and legislation relevant to provision of outpatient services
• Previous supervisory experience managing large teams
• Demonstrated understanding and experience with Alfred IT systems

Staff Benefits

• Generous salary packaging and novated leasing are available through Maxxia
• Discounted health insurance
• Car Parking (subject to availability)
• Onsite Gym(The Alfred only)
• Child care services(The Alfred only)
• Close Proximity to Public Transport

For further enquiries regarding the role contact Peter Schulz , Operations Manager, Outpatient Support Unit on [phone] or via email [e-mail]

Applications Close: 11pm AEST, Tuesday 15th September 2026

We embrace diversity and strive to have a workforce that reflects the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people of all genders, sexualities, and cultural backgrounds.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application materials, please don't hesitate to get in touch with the contact person listed on this ad.

In accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department’s risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.