Operations Administration Team Leader- SECASA

Monash Health; Greater Dandenong; On-site; AUD 110,000 - 140,000; Full time

Job summary

Monash Health's SECASA is seeking an experienced Operational Administration Team Leader to guide our administration team across multiple sites in south-east Melbourne. You will lead with a people-centred approach, drive trauma-informed service delivery and strengthen workforce planning, rostering and staff development.

You'll partner with clinicians, managers and stakeholders to create a welcoming, efficient, and safe environment for victim survivors and families, while supporting staff

Qualifications

• Experience leading administration teams in healthcare or community services.
• Strong people leadership, coaching and change management.
• Experience coordinating rostering, recruitment and onboarding.
• Excellent communication and stakeholder relationship skills.
• Understanding of safety, risk management and compliance.
• Ability to work across multiple sites.

Responsibilities

• Lead and support SECASA administration professionals across multiple locations.
• Foster an inclusive, collaborative team culture.
• Coordinate daily administration operations and service delivery.
• Oversee rostering, recruitment, onboarding and staff development.
• Build relationships with clinicians, managers and stakeholders.
• Promote safe, accountable workplace and drive service improvements.
• Support staff wellbeing and continuous improvement.

Skills

People leadership

Team development

Communication

Organisational skills

Problem solving

Education

Business Administration / Leadership

Tools

MS Office

HR systems

Job description

Operations Administration Team Leader- SECASA

Monash Health exists to reimagine care, so that people can live their best lives.

We provide safe and equitable care, for every stage of life, delivered with world-leading expertise and over 175 years of experience. Our team of 24,000 people are full hearted, open minded and all in. Together, we provide more than 250 integrated services for every stage of life at over 50 locations and in the community across south-east Melbourne, Victoria, serving 1.2 million residents in the South Metro Local Health Service Network.

To see first-hand what our colleagues think about working here, take a look at the following short videos monashhealth.org/careers.

About SECASA

The South Eastern Centre Against Sexual Assault and Family Violence (SECASA) is a specialist service within Monash Health, supporting people affected by sexual assault and family violence across Melbourne's south-east and the Mornington Peninsula. Our dedicated multidisciplinary teams provide counselling, advocacy, therapeutic support, education and specialist services to victim survivors, their families and communities.

Behind every great clinical team is an equally important administration team, helping ensure our services are welcoming, accessible, responsive and running smoothly.

That's where you come in.

About the Role

Are you a people-focused leader who thrives on bringing teams together, supporting others and making things work better?

We're looking for an experienced and motivated Operational Administration Team Leader to lead and support our SECASA Administration Team across multiple service locations. This is an opportunity to make a meaningful impact, not only through the smooth running of our services, but through the people you lead, develop and inspire.

Our Administration Team plays an essential role in the delivery of SECASA services. Often the first point of contact for victim survivors, families, clinicians and partner agencies, they help create a welcoming, respectful and supportive experience for people accessing care. As their Team Leader, you'll provide the guidance, encouragement and operational leadership they need to succeed.

Working closely with the Manager – Operations and broader SECASA leadership team, you'll balance day-to-day operational priorities with a strong focus on staff wellbeing, team development and continuous improvement.

In this role, you will:

• Lead, coach and support a team of administration professionals across multiple SECASA locations.
• Create a positive, inclusive and collaborative team culture where people feel valued, supported and empowered.
• Coordinate daily administration operations, ensuring consistent, efficient and trauma-informed service delivery.
• Oversee workforce planning, rostering, recruitment, onboarding and staff development.
• Provide guidance and support to staff in navigating operational challenges and competing priorities.
• Identify opportunities to improve systems, processes and the overall experience for clients and staff.
• Build strong working relationships with clinicians, managers and key stakeholders.
• Promote a safe, supportive and accountable workplace while contributing to broader service improvement initiatives.

About You

You're the kind of leader who knows that a great team doesn't just happen – it's built through trust, encouragement, communication and genuine support. You enjoy bringing people together, finding solutions and creating an environment where everyone feels confident to contribute their best.

You're approachable, organised and comfortable balancing the needs of your team with the demands of a busy, multi-site service. When challenges arise, you're someone who remains calm, listens, takes initiative and works collaboratively to find a way forward.

Most importantly, you recognise the value of administration professionals and the important role they play in supporting the delivery of compassionate, high-quality care. To thrive in this role, you'll bring:

• Experience leading, motivating and developing administration teams, ideally within healthcare, community health or human services.
• Strong people leadership skills, with the ability to coach, mentor and support staff through change.
• Experience coordinating workforce activities including rostering, recruitment, onboarding and performance development.
• Excellent communication and relationship-building skills, with a collaborative and approachable leadership style.
• Strong organisational and problem-solving abilities, with confidence managing competing priorities across multiple locations.
• A passion for improving processes, strengthening team culture and delivering high-quality services.
• Sound understanding of workplace safety, risk management and operational compliance.
• Confidence using Microsoft Office, administration systems and workforce or reporting tools.

A relevant qualification in Business Administration, Leadership and Management or a related discipline, or equivalent demonstrated experience, is required. Experience working in a trauma-informed environment, particularly within sexual assault, family violence or community health services, will be highly regarded.

Why Join Us?

At SECASA, we know that delivering exceptional care takes more than clinical expertise. It takes dedicated people working together, supporting one another and ensuring every part of our service operates with compassion, professionalism and purpose. As our Operational Administration Team Leader, you'll have the opportunity to create a workplace where people feel connected, appreciated and proud of the contribution they make.

Here's what makes this opportunity special:

• Lead with purpose – support the team that helps people access vital specialist services during some of life's most challenging moments.
• Make a difference through your people – mentor, develop and empower administration professionals to grow in confidence and capability.
• Be part of something meaningful – work alongside passionate colleagues committed to supporting victim survivors and strengthening our communities.
• Have a voice in shaping the service – contribute ideas, improve processes and influence how administration services are delivered.
• Feel supported in your own growth – be part of an inclusive, collaborative leadership team that values professional development, wellbeing and continuous improvement.

You'll also have access to Monash Health employee benefits and professional development opportunities. If you're ready to lead a team where your support, ideas and leadership can make a genuine difference every day, we'd love to hear from you.

For a confidential discussion and to explore this opportunity further, please reach out toCatherine Bryant, Manager - Operations, SECASA, on 0409 960 ***.

Position Description can be found here.

Our Culture and Values

At Monash Health, our people are at the heart of everything we do. Our culture is inclusive, supportive and future-focused, underpinned by clear values and a commitment to continuous improvement. Ourteamsplay a critical role in bringing our new strategy to life, challenging traditional approaches, embracing innovation, and ensuring every appointment reflects our commitment to equity,transparencyand excellence.

You’ll be encouraged to share ideas, contribute to improvement initiatives, and grow alongside experienced professionals who are passionate about what they do. We areFullHearted, OpenMindedandAllIn,enabling excellent service delivery and a positive candidate and employee experience every time.

We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness,equityand diversity in the workplace and to Child Safe Standards.

Applications close: 8 November 2026