Operational Training Lead

NSW Health; Willoughby City Council; Hybrid; AUD 117,000 - 158,000; Full time

Benefits offered by this job

Hybrid work options

12% Superannuation

17.5% Annual leave loading

Job summary

NSW Health seeks an Operational Training Lead to drive engaging training and support major workforce transformation across the health system. The role offers hybrid work options across Chatswood, St Leonards or Charlestown and a competitive salary with superannuation and annual leave loading.

You will lead Training Consultants, design and deliver training initiatives, and create learning experiences across multiple formats to build confidence and capability within NSW Health.

Qualifications

• Extensive experience in adult learning and development in a large, complex organisation with a Cert IV in Training and Assessment or equivalent.
• Strong experience in technical or systems training, ideally within a large-scale ICT or transformation environment.
• Proven ability to manage content curation, learning design, delivery and evaluation of learning experiences and solutions.
• Excellent facilitation, presentation, communication and stakeholder engagement skills.

Responsibilities

• Lead Training Consultants with oversight and direction for high-quality training delivery.
• Plan, design and deliver training initiatives.
• Create engaging learning experiences across methods including facilitated training, eLearning, video and digital formats.
• Coordinate training schedules, logistics, content and delivery to support implementation.
• Build relationships and influence diverse stakeholders to achieve program outcomes.
• Lead and support Training Consultants, overseeing delivery priorities and continuous improvement.

Skills

Adult learning

Training & Assessment

Systems training

Content curation

Learning design

Stakeholder engagement

Facilitation

Presentation

Communication

Education

Certificate IV in Training and Assessment

Job description

Operational Training Lead (Health Manager Level 3)

Lead the delivery of engaging training that empowers our people and supports major workforce system transformation across NSW Health.

• 2 x Temporary Full-Time Exempt opportunities up to June 2027 and January 2028
• Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown |
• Attractive salary from $137,525 + 12% Super + 17.5% annual leave loading

Applications Close: 11:59pm, 25th October 2026

Your work matters at eHealth NSW

As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.

Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW .

Join the Team

As an Operational Training Lead, you’ll be at the forefront of learning that supports a variety of programs, including a major workforce system transformation and AI Capability uplift. Reporting through to the Training Lead who you’ll work closely with, you will oversee a stream of work responsible for the delivery of engaging training that builds confidence and capability across NSW Health.

In this role, you will:

• Lead and work collaboratively with Training Consultants, providing oversight and direction to ensure high-quality, effective training delivery.
• Lead the planning, design and delivery of training initiatives.
• Create engaging learning experiences across a broad range of methods including facilitated training, eLearning, video and digital formats.
• Coordinate training schedules, logistics, learning content and delivery to support successful implementation.
• Build collaborative relationships and influence diverse stakeholders to achieve program and business outcomes.
• Lead and support Training Consultants, overseeing delivery, priorities and continuous improvement.

About You

• Extensive experience in adult learning and development within a large, complex organisation, supported by a Certificate IV in Training and Assessment or equivalent.
• Strong experience in technical or systems training, ideally within a large-scale ICT or transformation environment.
• Proven ability to operationally manage content curation, learning design, delivery and evaluation of learning experiences and solutions.
• Excellent facilitation, presentation, communication and stakeholder engagement skills.

What We Offer

• Hybrid and flexible working options to support balance and productivity
• Allocated day off per month in addition to annual leave
• Salary packaging to maximise your take-home pay
• Career development and learning opportunities to help you grow
• Wellbeing initiatives like Fitness Passport to support your physical and mental health

Learn More About Us

• Find out how we hire at eHealth NSW
• Check out our diversity and inclusion commitment

Important information

• This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
• To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
• For this role 'Exempt' is refers to a fixed term contract of more than 13 weeks.
• If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.