Operational Systems Support Analyst

Queensland Government; City of Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Queensland Government is seeking a Systems Support Analyst to provide frontline support for critical applications, hardware and mobile devices within the National Fire Ant Eradication Program. You will coordinate incidents, perform UAT, validate data and document procedures to ensure reliable digital services for field staff.

The role emphasizes collaboration with internal teams and external vendors, maintaining system performance and contributing to continuous improvement in a fast-paced

Qualifications

• Experience in IT service desk or system support in a dynamic environment.
• Ability to perform UAT and coordinate software releases.
• Strong data accuracy and database validation skills.
• Excellent communication with technical and non-technical stakeholders.

Responsibilities

• Provide frontline support for applications, hardware and mobile devices.
• Log, investigate and resolve service requests and incidents.
• Collaborate with internal teams and external vendors.
• Support UAT, data validation and documentation.
• Maintain system availability and respond to downtime.

Skills

Technical support

Service desk

UAT testing

Stakeholder communication

Data validation

Analytical thinking

Multi-tasking

Tools

Jira Service Management

Confluence

SharePoint

Job description

Queensland Government is seeking a Systems Support Analyst to provide frontline support for critical applications, hardware and mobile devices within the National Fire Ant Eradication Program. You will coordinate incidents, perform UAT, validate data and document procedures to ensure reliable digital services for field staff.

The role emphasizes collaboration with internal teams and external vendors, maintaining system performance and contributing to continuous improvement in a fast-paced