Operational Improvement & Risk Controls Lead

Auto & General; North Lakes; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Bonuses

Volunteer days

ME day

Parental leave

Additional leave to cover big stuff

Learning and development opportunities

Wellbeing support

Insurance discounts

Rewards Gateway access

On-site events

Family fun days

Annual celebrations

Zusammenfassung

Auto & General is seeking an Operational Improvement Specialist to investigate control breakdowns and implement practical changes to prevent customer harm and regulatory non-compliance. The role supports the first line of defence by upholding risk management standards, updating procedures, and embedding new controls across people, process, and data.

The ideal candidate will have at least 1 year in claims management, strong workplace communication, and the ability to analyse insurance claims and

Qualifikationen

• 1 year of experience in claims management is required.
• Ability to analyse insurance claims and present findings.
• Use and understand specialist terminology in insurance claims.

Aufgaben

• Support first-line prudential controls and operational improvements.
• Investigate control breakdowns to prevent customer harm or non-compliance.
• Design and implement control uplifts with stakeholders.
• Document updated procedures and monitor effectiveness of changes.
• Assist with assurance reviews and tracking uplift actions.

Kenntnisse

Claims handling

Workplace communication

Insurance claims analysis

Specialist terminology in claims

Research presentation

Jobbeschreibung

Auto & General is seeking an Operational Improvement Specialist to investigate control breakdowns and implement practical changes to prevent customer harm and regulatory non-compliance. The role supports the first line of defence by upholding risk management standards, updating procedures, and embedding new controls across people, process, and data.

The ideal candidate will have at least 1 year in claims management, strong workplace communication, and the ability to analyse insurance claims and