Operating Model Lead - Fixed Term until June 2027

RBA; Sydney; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

The Reserve Bank of Australia is seeking an experienced Operating Model Lead on a fixed-term basis until June 2027. You will lead a major Infrastructure & Operations operating model rollout, working with executive stakeholders and IT leadership to drive workforce and organisational change.

You will partner with HR and business leaders to translate strategy into practical implementation, align governance, and ensure successful adoption of new ways of working across the technology function.

Qualifications

• Experience leading large-scale operating model or workforce transformation initiatives.
• Proven track record delivering complex operating model programs in technology or enterprise environments.
• Strong understanding of organisational effectiveness, governance and workforce planning.
• Excellent stakeholder engagement and influence with executives and senior decision-makers.
• Outstanding communication and facilitation skills across diverse groups.
• Ability to balance strategic thinking with practical implementation and delivery.
• Experience designing change adoption and communication strategies.
• Experience partnering with HR, workforce planning and business leaders on organisation-wide change.
• Resilience, adaptability and problem-solving in complex environments.

Responsibilities

• Lead the implementation of the Infrastructure & Operations operating model and deliver key transformation outcomes.
• Coordinate with the I&O Working Group to plan activities, decisions and milestones.
• Provide strategic advice, progress updates, risk management and recommendations to IT leadership.
• Oversee stakeholder engagement, communication and adoption strategies for change outcomes.
• Refine operating model artefacts, roadmaps and governance as requirements evolve.
• Lead organisational design and workforce transition planning with HR partners.
• Ensure workforce strategies align with future-state needs and transformation goals.
• Drive change management and engagement to embed new structures and ways of working.
• Act as a trusted adviser and transformation leader to maintain momentum and mitigate risks.
• Monitor progress, manage dependencies and drive mitigation actions.

Skills

Operating model delivery

Stakeholder engagement

Change management

Organisational design

Workforce planning

Communication

Strategic thinking

Transformation leadership

Governance

Job description

Operating Model Lead - Fixed Term until June 2027

• Lead a high-profile operating model implementation from strategy through to execution and adoption.
• Apply your expertise in organisational design, workforce transformation and change leadership in a complex enterprise environment.
• Play a key role in building the foundations for the next phase of the RBA's technology transformation journey.
• Hybrid work environment

The Reserve Bank of Australia is undertaking a significant technology infrastructure transformation that will modernise core capabilities and help position the Bank for the future.

We're looking for an experienced transformation leader to play a critical role in delivering this strategic initiative.

This is a rare opportunity to work at the intersection of technology, strategy and organisational development and change, partnering with senior executives, business leaders and technology specialists to deliver outcomes that matter.

About the team

Information Technology (IT) plays a critical role in delivering and supporting the technology capabilities that enable the Reserve Bank of Australia (RBA) to achieve its strategic objectives. As part of the next phase of our technology transformation journey, the Bank is strengthening the foundations of its technology operating model to enhance service delivery, organisational effectiveness, governance and ways of working.

The Operating Model Lead sits within the IT Workforce Enablement team and reports to the Manager, IT Workforce Enablement. The role will work closely with Executive leaders, the Infrastructure & Operations (I&O) Working Group, the IT Executive Team (ITET), and People and workforce planning specialists to drive the successful implementation of the future-state operating model.

About the role

As the Operating Model Lead, you will be responsible for leading the implementation of the Infrastructure & Operations operating model and driving transformation outcomes across people, process, governance and ways of working.

You will play a pivotal role in translating strategic operating model design into practical implementation, ensuring alignment across stakeholders, managing dependencies and enabling successful adoption across the technology function.

Key responsibilities include:

• Leading the implementation of the Infrastructure & Operations operating model and ensuring delivery of key transformation outcomes.
• Partnering with the I&O Working Group to plan, coordinate and drive implementation activities, decisions and delivery milestones.
• Working closely with Executive stakeholders and the IT Executive Team to provide strategic advice, progress updates, risk management and recommendations.
• Overseeing and executing stakeholder engagement, communication and adoption strategies to support successful change outcomes.
• Refining operating model artefacts, implementation roadmaps and governance arrangements based on delivery insights and evolving business requirements.
• Providing leadership and expertise in organisational design, workforce transition planning and people-related change initiatives.
• Partnering with People, Culture and workforce planning specialists to ensure workforce strategies support future-state organisational requirements.
• Leading change management and engagement activities to embed new structures, processes and ways of working.
• Acting as a trusted adviser and transformation leader, influencing stakeholders and maintaining momentum throughout the implementation journey.
• Monitoring progress, managing risks and dependencies, and proactively driving mitigation actions to ensure successful delivery.

About you

To succeed in this role, you will bring a strong combination of strategic thinking, transformation leadership and execution capability, together with a proven ability to influence senior stakeholders.

You will have:

• Demonstrated experience leading large-scale operating model, organisational design, business transformation or workforce transformation initiatives.
• A proven track record delivering complex operating model implementation programs within technology or enterprise environments.
• Strong understanding of organisational effectiveness, governance models, workforce planning and contemporary operating practices.
• Exceptional stakeholder engagement and influencing skills, with experience partnering with executive leaders and senior decision-makers.
• Outstanding communication and facilitation skills, with the ability to engage and align diverse stakeholder groups.
• The ability to balance strategic thinking with practical implementation and delivery.
• Experience designing and delivering communication, engagement and change adoption strategies.
• Experience partnering with Human Resources, workforce planning and business leaders on organisation-wide change initiatives.
• Strong resilience, adaptability and problem-solving capability, with the ability to navigate ambiguity and drive outcomes in complex environments.

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?

The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives.

We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

October 29, 2026