Onsite Manager

Chandler Macleod; Melbourne; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Permanent role

Senior leadership opportunity

Career progression opportunities

Job summary

Chandler Macleod is seeking a senior on-site leader to manage a large casual workforce at our flagship Cranbourne fulfilment operation. This high-impact role requires calm structure, data-driven decision making, and hands-on leadership in a fast-moving environment.

You will lead about 12 direct reports, oversee day-to-day warehousing performance, plan rostering, engage stakeholders, and drive continuous improvement while maintaining stability during escalations.

Qualifications

• Experience leading teams in warehousing, logistics, distribution, manufacturing or high-volume operations.
• Ability to use data to drive decisions with KPIs and reporting.
• Strong stakeholder management and customer/service mindset.
• Calm leadership style with high emotional intelligence.
• Decisive and outcomes-driven in changing environments.

Responsibilities

• Lead and develop a team of approximately 12 direct reports within an established on-site operation
• Oversee day-to-day workforce performance across high-volume warehousing functions (pick/pack, forklift, general warehouse operations)
• Support workforce planning, rostering and coordination to meet operational requirements
• Partner with key stakeholders to ensure workforce capability, engagement and productivity outcomes are met
• Use data and reporting to identify trends, drive decisions, and support continuous improvement
• Manage escalations professionally and maintain stability under pressure in a dynamic environment

Skills

Team leadership

Data-driven decisions

Stakeholder management

Communication

Calm leadership

Job description

About the role

We’re looking for a senior on-site leader to manage a large casual workforce at a flagship fulfilment / distribution operation in Cranbourne. This is a high-impact operational leadership position where you’ll bring calm structure to a fast-moving environment, use data to make confident decisions, and lead from the front.

This role is on-site Monday-Friday, typically 9:00am–5:00pm, with occasional after-hours availability for escalations (not frequent, but can happen due to 24/7 operations). Start ASAP in a permanent, full time role.

Duties

• Lead and develop a team of approximately 12 direct reports within an established on-site operation
• Oversee day-to-day workforce performance across high-volume warehousing functions (pick/pack, forklift, general warehouse operations)
• Support workforce planning, rostering and coordination to meet operational requirements
• Partner with key stakeholders to ensure workforce capability, engagement and productivity outcomes are met
• Use data and reporting to identify trends, drive decisions, and support continuous improvement
• Manage escalations professionally and maintain stability under pressure in a dynamic environment

Skills and experience

• Strong experience leading teams in warehousing, logistics, distribution, manufacturing or high-volume operations
• Proven ability to use data to drive decisions (comfortable with KPIs, reporting, performance trends)
• Confident communicator with strong stakeholder management and customer/service mindset
• Calm, leadership style with high emotional intelligence and people focus
• Decisive and outcomes-driven; able to operate effectively in imperfect / changing environments

Desirable:

• Exposure to 24/7 operations and large casual workforces
• Experience in continuous improvement / operational uplift environments

Benefits

• Permanent role with a well-established on-site team
• Senior leadership opportunity in a large-scale, fast-paced operation
• Strong career progression opportunities